Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Ornelas

Sunland Park,NM

Summary

Seeking all opportunity in any position that would allow advancement for personal achievement and success where my solid background, sociable and bilingual skills would benefit. Strong analytical and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Care Coordinator CMA

TimeDoc Health
04.2024 - Current
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Delivered excellent patient experiences and direct care.

Medical Assistant

Wellmed
10.2017 - 04.2024
  • Performed a range of clerical tasks that helped maintain organization and keep the clinic running efficiently
  • Performed administrative tasks such as scheduling appointments, answering calls, fielding patients' questions, taking patients' medical history and filing and maintaining patient records
  • Responsible for performing a range of administrative tasks, including: Managing office telephone systems, including answering calls and returning messages
  • Scheduling patient appointments, verifying benefits, and maintaining communication to confirm future appointments
  • Entering no show information
  • Documenting patients' medical information, including medical history and health insurance information
  • Performing data entry tasks to document patient records within facility databases and maintaining patient files
  • Verifying and updating demographics and insurance information
  • Coordinating daily office activities, greeting patients and checking patients in and out for their appointments
  • Performed a variety of clinical tasks and works under the direct supervision of registered nurses and physicians
  • Assisted physicians during minor procedures and records patients' vital signs prior to meeting with the doctor
  • Responsible for performing a variety of clinical tasks, including: Recording patients' vital signs, documenting physicians' notes and changes in medical conditions
  • Taking tissue and fluid samples and sending them in for laboratory analysis
  • Prepping exam rooms for clinical procedures and assisting practitioners with patient care
  • Assisting physicians during routine checkups, outpatient procedures and other physical exams
  • Monitoring and documenting patient symptoms for physicians' review during clinical exams
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Providing compassionate patient support and care, attention and assistance during office visits
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Preparing and administering medications under the direction of supervising physicians
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Medical Assistant

Foot & Ankle Specialty of Texas
06.2016 - 10.2017
  • Recording patients’ vital signs, documenting physicians’ notes and changes in any medical conditions
  • Prepares patients for examination and takes and records patient history and vital signs as applicable
  • Prepares exam and/or treatment rooms to include setup and maintain medical supplies and equipment for all examinations, procedures as applicable
  • Prepare and assist with injections for the physician
  • Cast & Splint application and removal
  • Facilitates simple wound management under provider orders
  • Maintain patient files, records, and other information including entry of data into electronic medical record
  • Fitting patients with braces/walking aids and explaining proper use and care
  • Anticipate the needs of the medical providers and patients while facilitating a smooth patient flow and a positive patient experience
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.

Education

Diploma - Medical Assistant Program

Vista College
El Paso, TX
04.2015

Diploma - High School Diploma

Santa Teresa High School
El Paso, TX
06.2012

Skills

  • Bilingual
  • Customer service-oriented
  • Strong communication skills
  • Interpersonal skills
  • Time management
  • Conflict resolution
  • Ability to handle fast-paced environment
  • Peripheral devices
  • Medical terminology
  • HIPAA compliance
  • Critical thinking skills
  • Appointment scheduling

Certification

  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).

Timeline

Patient Care Coordinator CMA

TimeDoc Health
04.2024 - Current

Medical Assistant

Wellmed
10.2017 - 04.2024

Medical Assistant

Foot & Ankle Specialty of Texas
06.2016 - 10.2017

Diploma - High School Diploma

Santa Teresa High School

Diploma - Medical Assistant Program

Vista College

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Melissa Ornelas