Melissa Orosco

Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.

• Team Manager, Sears Home Services, Hoffman Estates, IL, 12/01/20, Present, Reconcile monthly appliance part purchases with the business account., Audits the work of fourteen team members throughout the week to ensure the team’s work is up to company standards., Train team to ensure they are using best and standard practices within the work environment., Responsible for running Microsoft Excel reports to ensure productivity is where the team needs to be., Responsible for processing appliance replacements when backordered parts cannot be located.
• District Inventory Lead, Sears Home Services, Clinton Township, MI, 04/01/19, 12/01/20, Enforces company standards of inventory management, recovering excess parts, maintaining correct truck stock levels, operational truck organization, and part bin locations., Takes leadership with inventory during annual truck stock part counts, offers knowledge on inventory identification and reconciles listings of truck stock inventory., Assists technicians with inventory part issues; helps ensure technician has a balanced truck inventory., Helps district improve customer satisfaction by seeking parts within local part suppliers., Coordinates the transportation of unit stock in-between service units and technicians, including driving a route for inventory retrieval as required as well as the recovery of surplus inventory.
• Customer Support Associate, Sears Home Services, Sterling Heights, MI, 06/01/13, 04/01/19, Ensured that customer-facing activities and processes meet or exceed business standards, including the reduction of reschedules, multiple attempts, aging orders, and replacements., Made sure that customer inquiries and escalations are responded to urgently; and successfully resolved., Managed customer complaints from the Better Business Bureau and effectively resolves in a timely manner., Administered customer surveys confirm the customer’s needs are met., Championed the support processes around managing aging orders in order to improve the service recovery experience; leverages aging order reporting tool., Received Business Award in May 2007 for performance that showed a measurable impact on Home Service goals.
• Senior Sales Associate, Werner’s Hallmark, Macomb, MI, 09/01/05, 07/01/13, Selected as store manager backup, handling customer complaints, product needs and staffing requirements when store manager is not available., Knowledgeable, efficient, and accurate in the operation of a Point Of Sale cash register, maintaining a 98% accuracy rate., Mentored 10 sales associates in company policies, processes and customer service skills to ensure 100% customer satisfaction., Conducted cycle counts and year-end inventory audit in store with zero errors.