MELISSA POLLARD
Trumbull,CT
Summary
Experienced Office Professional specializing in administrative support and customer service. Proficient in streamlining office processes to enhance efficiency and productivity. Skilled in multitasking and maintaining high attention to detail. Proven track record of implementing effective administrative systems for optimal office operations.
Overview
20
20
years of professional experience
Work History
Office Assistant/Store Manager
Swimm Pools
Darien, USA
06.2019 - Current
- Efficiently manage and organize both paper and electronic documents to improve accessibility
- Billing process for construction projects
- Pool construction permit process
- Scheduling Coordinator
- Answer phones, take messages and transfer calls
- Accounts Receivable
- Head of Social Media Marketing (Facebook and Instagram)
- Increased following on Social Media Pages
- Manage store merchandise procurement, enhancing inventory control and product availability
- Design pools in Pool Studio software
Bookkeeper
Amsterdam Hotel
Stamford, USA
01.2019 - 06.2019
- Enter bills and print checks
- Complete monthly bank and credit card reconciliations
- Manage day to day finances
- Organized filing room, purged old documents and created a labeling system decreasing search time
Customer Service Staff
Publix Supermarket
Jensen Beach, USA
10.2016 - 12.2018
- Greeted customers as they entered the store
- Assisted customers with exchanges, refunds, Western Union and Lottery
- Promoted from cashier to Customer Service Staff in 1 year
- Multitasking by flexibly fulfilling necessary roles
- Coordinated with other Customer Service Staff in correctly ordering supplies and merchandise as needed
- Managed ten or more cashiers at a time
- Trained multiple associates at front desk and back office
Administrative Assistant
Acoustic Distinctions
Stamford, USA
10.2011 - 08.2016
- Company Overview: formerly known as Acoustic Dimensions
- Demonstrated talent for quickly learning new tasks
- Performed administrative and clerical tasks
- Created invoices, entered timesheets and expense reports
- Completed monthly credit card reconciliations
- Used custom database software to organize project directories, external office deadlines, drawing archives and employee schedules
- Handled office correspondence and incoming and outgoing mail
- Managed office space and office equipment
- Answered phones, took messages and transferred calls
- Helped with the Marketing department which brought in new projects for the company
- Formerly known as Acoustic Dimensions
Front End Manager
Bonavita Key Food
Bronx, USA
07.2005 - 10.2011
- Provided customer service
- Trained new employees
- Handled bookkeeping of money earned in store on daily basis
- Supervised ten or more cashiers at a time
- Changed sale signs accurately and efficiently, decreasing pricing issues across the store
Intern
Madcapz.net
Larchmont, USA
01.2011 - 04.2011
- Reported to the President of the hat design and manufacturing company
- Wrote blogs posted to company website
- Created Excel spreadsheets to compile demographic information
- Performed research on related topics
- Pitched merchandise to golf stores across the United States
Education
BA - Mass Communications, Concentration in Public Relations
Iona University (formerly Iona College)
New Rochelle, NY05.2011
Skills
- Microsoft Office Suite
- QuickBooks
- Adobe Photoshop
- InDesign
- Pool Studio
- Office administration
- Employee training
- Spreadsheet management
- Document proofreading
- Business administration
- Schedule management
- Customer relationship management (CRM)
- Contract preparation
- Invoice processing
Timeline
Office Assistant/Store Manager
Swimm Pools
06.2019 - Current
Bookkeeper
Amsterdam Hotel
01.2019 - 06.2019
Customer Service Staff
Publix Supermarket
10.2016 - 12.2018
Administrative Assistant
Acoustic Distinctions
10.2011 - 08.2016
Intern
Madcapz.net
01.2011 - 04.2011
Front End Manager
Bonavita Key Food
07.2005 - 10.2011
BA - Mass Communications, Concentration in Public Relations
Iona University (formerly Iona College)