MELISSA OROZCO
Buena Park,CA
Summary
Organized and motivated individual eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Group Reservations Coordinator
Wincome Hospitality
Anaheim, CA
06.2023 - Current
- Maintain ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests
- Coordinate group room reservations and related functions with in-house departments, affiliates, and outside group contacts
- Liaise daily with RM, Reservations Supervisor, Catering team and Sales & Marketing team to ensure correct information is provided to DRM for forecasting & reporting
- Process all reservation requests, rooming lists, changes, and cancellations received by phone, fax, or mail
- Follow sales techniques to maximize revenue
- Establish billing accounts according to accounting policies
- Oversee and process group commissions accordingly in Marriott's Centralized Travel Agency System
- Attend pre/post stay meetings with in-house departments, affiliates and outside group contacts
Corporate Room Reservations Coordinator
Wincome Hospitality
Anaheim, CA
01.2023 - 06.2023
- Having knowledge of entire Reservation Procedure according to Property Management System.
- Review reservations booked daily
- Responsible for recording Company/Travel Agent Rates both in system and correspondence file
- Assist in identifying Top Producing Accounts to ensure proper recognition by front office
- Knowledgeable in hotel and guest room facilities/services across company portfolio
- Monitors and coordinates group reservations activity
- Follows up tentative bookings and update reservation status
Reservations Coordinator
Sheraton Garden Grove
Garden Grove, CA
04.2022 - 12.2022
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Increased wholesale FIT revenue through pricing strategies and identifying trends
- Managed group projections and forecasting
Lab Technician
Accurate Health Partners
Anaheim, CA
10.2021 - 04.2022
- Tracked collected specimens by initialing, dating and noting times of collection.
- Calibrated and maintained instruments to keep equipment fully operational.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Logged patient information and recorded results into system.
Mail Handler
United States Postal Service, USPS
Anaheim, CA
09.2020 - 08.2021
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail processing equipment and manually sorted mail.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
Events and Catering Specialist
Xperience Restaurant Group
Cypress, CA
07.2019 - 03.2020
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Coordinated special events with restaurants which included creating a contract, creating a special menu and arranging seating
- Assisted guests with online catering orders
Accounting Assistant
Sheraton Garden Grove
Garden Grove, CA
07.2018 - 10.2019
- Compiled budget documents and monitored costs to maintain control systems.
- Processed daily invoices and promptly submitted and documented all payments to keep records current.
- Coordinated project materials and schedules, facilitated communication and prepared daily revenue reports.
- Helped control aging balance by monitoring open accounts and proactively pursuing payments.
- Operated Excel to enter financial data and compile reports.
- Answered office phone calls and emails to direct customers and answer questions.
Front Desk Supervisor
Sheraton Garden Grove - Anaheim South Hotel
Garden Grove, CA
10.2017 - 07.2018
- Met all customer call guidelines including service levels, handle time and productivity.
- Resolved customer issues.
- Maintained up-to-date knowledge of the system and service changes.
- Strong leader of customer support staff.
- Trained staff on operating procedures and company services.
- Ensured that all agents were following the front desk procedures in an efficient manner
Front Desk Associate
Sheraton Garden Grove - Anaheim South Hotel
Garden Grove, CA
01.2016 - 10.2017
- Asked open-ended questions to assess customer needs.
- Greet visitors warmly and make sure they are comfortable.
- Answering questions and addressing complaints Keep updated records and files of all guests Checked in guests from a range of 60-100 guests per day depending on the occupancy.
Front Desk Night Auditor
Sheraton Garden Grove - Anaheim South Hotel
Garden Grove, CA
01.2016 - 05.2017
- Verified that all accounts receivable has been cleared
- Ensured that all Food and Beverage receipts balanced with the POS system revenue
- Verified all hotel reports and revenue to ensure there were no discrepancies
- Managed all front desk operations for establishment
Housekeeper
Extended Stay America Hotel
La Mirada, CA
07.2015 - 01.2016
- Cleaned each room efficiently in a 20-25 min range.
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
- Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Front Desk Associate
Extended Stay America Hotel
La Mirada, CA
07.2015 - 01.2016
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Politely assisted customers in person and via telephone.
- Monitored cash drawer to ensure adequate cash supply.
- Created the housekeeping schedules.
Skills
- Strong organization skills
- MS Office applications
- Hotel Operations
- Lightspeed PMS
- Opera PMS
Timeline
Group Reservations Coordinator
Wincome Hospitality
06.2023 - Current
Corporate Room Reservations Coordinator
Wincome Hospitality
01.2023 - 06.2023
Reservations Coordinator
Sheraton Garden Grove
04.2022 - 12.2022
Lab Technician
Accurate Health Partners
10.2021 - 04.2022
Mail Handler
United States Postal Service, USPS
09.2020 - 08.2021
Events and Catering Specialist
Xperience Restaurant Group
07.2019 - 03.2020
Accounting Assistant
Sheraton Garden Grove
07.2018 - 10.2019
Front Desk Supervisor
Sheraton Garden Grove - Anaheim South Hotel
10.2017 - 07.2018
Front Desk Associate
Sheraton Garden Grove - Anaheim South Hotel
01.2016 - 10.2017
Front Desk Night Auditor
Sheraton Garden Grove - Anaheim South Hotel
01.2016 - 05.2017
Housekeeper
Extended Stay America Hotel
07.2015 - 01.2016
Front Desk Associate
Extended Stay America Hotel
07.2015 - 01.2016
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