Melissa Ortega
Chicago,IL
Summary
Dynamic administration assistant with proven expertise at Metropolitan Family Services in optimizing office operations and enhancing client communication. Skilled in excel, data collection and interpersonal communication, I effectively manage records and advocate for client needs, ensuring a seamless workflow and high satisfaction. Proficient resilience, strong negotiation, and exceptional teamwork.
Overview
3
3
years of professional experience
Work History
Administration Assistant
Metropolitan Family Services
Chicago
09.2022 - Current
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports, and maintaining records.
- Answered telephones, directed calls, and took messages.
- Communicated with clients, employees, and vendors to answer questions and address complaints.
- Created reports to track customer account details, payments, and activity.
Internship Student
Mujeres Latinas en Accion
Chicago
08.2022 - 12.2023
- Monitored interactions between child and non-custodial parent to ensure safety of the child.
- intervened and redirect inappropriate conversations or behaviors during the visit.
- Acted as an advocate for the best interests of the child while maintaining neutrality towards both parents involved in the case.
- Maintained logs of visitations, including duration, activities, and other reports as required by agency policy.
- Transferred hand-written observation reports to agency databases
Professional Course: Interviewing/Theory Research
2022
- Participate in role-play activities and interviewing other classmates
- Observed body language and verbal cues during interviews
- Listen and empathize with candidate and engage with follow-up questions.
Education
Bachelor of Science - Applied Psychology
University of Illinois at Chicago
Skills
- Interpersonal Communication
- Time Management
- Microsoft Office/Excel
- Logical reasoning
- Data Analysis
- Complex Problem-solving
Timeline
Administration Assistant
Metropolitan Family Services
09.2022 - Current
Internship Student
Mujeres Latinas en Accion
08.2022 - 12.2023
Professional Course: Interviewing/Theory Research
2022
Bachelor of Science - Applied Psychology
University of Illinois at Chicago
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