Summary
Overview
Work History
Education
Skills
Languages
Gaming License in NJ, NV, IL, IN, PA
Timeline
Generic

MELISSA ORTEGA

Passaic

Summary

Accounts Payable/Receivable Specialist, Credit & Collections Specialist, Payroll/Cost Accounting Manager/Administrative Assistant, Jr. Accountant, Guest Service Manager with over 10+ years of experience seeking a career opportunity in which I may contribute to a positive work environment to learn and apply work expectation. Always looking forward to a challenge and eager to learn new things as an experienced fast learner.

Overview

16
16
years of professional experience

Work History

Accounts Payable Specialist (CONTRACT)

AudioNova - Robert Half
08.2024 - Current
  • Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
  • Reduced invoice processing time with accurate data entry and timely vendor communication.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

Risk & Fraud Analyst

BetMGM
08.2024 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.

Credit & Collections Specialist (CONTRACT)

SAMSUNG - Epitec
02.2024 - 08.2024
  • Provide copies of invoices, statements, POD (Proof of Delivery, BOL (Bill of Lading), delivery receipts, UPS tracking, transportation documentation and any documentation necessary to resolve open past-due balances and expedite payment
  • Log in to client’s Portal daily to obtain payment information for upcoming payments to update invoice line items in SAP
  • Obtain back-up information for shortages and disputes on client’s Portal
  • Work closely- most likely daily with our warehouse (SALS_ for claims, POD discrepancies to resolve outstanding chargebacks and past due invoices
  • Ensure line items on the client account are properly coded for warehouse investigation for clearing/matching of chargebacks and credits in SAP

Jr. Accountant

FLIGHT CENTRE
10.2022 - 02.2024
  • Perform a high volume of numerical detail work with speed and accuracy
  • Track status of all bank reconciliations and communicate them with central finance team members
  • Weekly process of reviewing Bank Statement, making corrections accordingly before upload
  • Ensure compliance with company policies, relevant accounting standards and FCTG minimum standards for financial systems and processes
  • Depositing and reconciling cheques, reconciling credit card statements and following up on outstanding items, assisting operational teams with financial queries in a timely manner, researching and noting discrepancies in customer reconciliations, assisting with bank reconciliation queries, and other misc
  • Clerical tasks as assigned

Accounts Payable/Receivable Specialist (TEMP)

KREISLER INDUSTRIAL
04.2022 - 10.2022
  • Manage all accounts for payable from reviewing invoices, confirming delivery of goods to processing invoices and coding to correct GL code; Process daily incoming cash accounts receivable; Pace Report
  • Ensure all monthly recurring service invoices/rent are paid by the due date
  • Prepare weekly check runs and processing wire/ACH’s through the bank and sending remits
  • Follow procedures to switch as many accounts as possible from paper check to ACH process, obtaining updated W-9/W-8 for missing vendors and for new vendors to be added; reporting to controller virtually who was out of state
  • Handle all discrepancies with payments to vendors and discrepancies on any invoices including incorrect prices and quantities delivered; voiding checks/invoices as needed; process credit memos

Payroll/Cost Accounting Manager/Administrative Assistant

BORST LANDSCAPE & DESIGN
06.2017 - 04.2022
  • Handle a variety of administrative duties for all department heads and owners including calendaring and ensuring any reports needed are ready for weekly sales meetings, prepare client proposals to send
  • Enter work hours for 70-100 workers and their daily jobs: bill clients for daily services
  • Client communication via email/phone; Handling all discrepancies with clients, collecting payments from clients, processing credits, organize invoices month to month to be mailed to clients
  • Head translator for the company; Assist crew with daily schedule/paperwork needed to fulfill workday
  • Submit payroll to HR to be reviewed bi-weekly; assist HR Director with all new hire paperwork & interviews

Night Manager (TEMP)

THE NEW YORKER
08.2019 - 12.2019
  • Company Overview: (1050 ROOMS) - TEMP POSITION - UNION PROPERTY
  • Represent the general manager during evening hours; make decisions successfully resolving guests concerns and issues; responsible for overall operation of hotel during off-peak hours 1050 room property
  • Successfully run the hotel’s End of Day/End of Month procedures on a nightly basis to include backing up all hotel folios, credit card settlement, Fusebox and Opera PMS along with various reports, prepared reports for executive team for next day’s operations
  • First level of command for all emergency situations; patrolled lobby and common areas to ensure safety of associates, guests and hotel property
  • (1050 ROOMS) - TEMP POSITION - UNION PROPERTY

Night Audit Supervisor

HOLIDAY INN MANHATTAN 6TH AVE CHELSEA
05.2009 - 09.2017
  • Company Overview: (226 ROOMS)
  • Responsible for overall operation of hotel during off-peak hours 226 room property; first point of contact for guest entrance; assist with checking in/out
  • Concierge services; assist guests with any tourist questions; make reservations for restaurants/taxis; answer inquiries pertaining to hotel services and policies
  • Supervise and help fellow front desk agents, bellman, and security as needed
  • Report to controller for daily trial balance and general ledger; income journal and chargebacks; complete End of Day/End of Month procedures to ensure the hotel is balanced for the night audit
  • (226 ROOMS)

Education

Associate of Science - Information Technology

KEISER UNIVERSITY
Fort Lauderdale, FL
06.2016

Skills

  • MS Office 365
  • Pro-Stores
  • Paypal
  • Photoshop
  • UPS
  • USPS
  • FEDEX
  • GCSReal-Time Merchant
  • Holidex
  • Fusebox
  • Profit Sage
  • Charger back
  • Hotel Expert
  • SiteMinder
  • HotSOS
  • Asset Landscape Program
  • HotShot
  • Shift4
  • NEXT
  • Epicor
  • Sys2001
  • Microsoft Teams
  • Microsoft Dynamics 365
  • Minerva
  • SAP
  • Home Depot Portal
  • Lowes Portal
  • Knox Teams
  • Preports
  • Geocomply
  • Jarvis
  • Zendesk
  • Incode

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Gaming License in NJ, NV, IL, IN, PA

Licensed in Gaming in NJ, NV, IL, IN, & PA

Timeline

Accounts Payable Specialist (CONTRACT)

AudioNova - Robert Half
08.2024 - Current

Risk & Fraud Analyst

BetMGM
08.2024 - Current

Credit & Collections Specialist (CONTRACT)

SAMSUNG - Epitec
02.2024 - 08.2024

Jr. Accountant

FLIGHT CENTRE
10.2022 - 02.2024

Accounts Payable/Receivable Specialist (TEMP)

KREISLER INDUSTRIAL
04.2022 - 10.2022

Night Manager (TEMP)

THE NEW YORKER
08.2019 - 12.2019

Payroll/Cost Accounting Manager/Administrative Assistant

BORST LANDSCAPE & DESIGN
06.2017 - 04.2022

Night Audit Supervisor

HOLIDAY INN MANHATTAN 6TH AVE CHELSEA
05.2009 - 09.2017

Associate of Science - Information Technology

KEISER UNIVERSITY

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