Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melissa Ortiz

Melissa Ortiz

Palm Bay,FL

Summary

Proven track record in enhancing customer satisfaction, demonstrated during tenure at Wawa, where I excelled in cash handling and complaint resolution. Skilled in creating welcoming environments and efficiently managing tasks, I bring a blend of strong communication skills and financial acumen to exceed employer expectations.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Wawa
11.2018 - 07.2024
  • Worked The Register and lottery refund.
  • pulled and filled the express case night
  • Put the truck away every other night
  • Assisted customers washed the floors and cleaned the bathrooms, stocked the cold box as needed and helped make beverages as needed. stocked tobacco as needed.

Front Desk Receptionist

Family Care Visiting Nurse and Home Care Agency
08.2002 - 12.2007
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Answered Multi phone lines in a timely manner. faxing and photo copying.

Education

Diploma -

Joesph A. Foran High School
Milford, CT
06.1990

Skills

  • Cash Handling
  • Complaint Handling
  • Customer Consultation
  • Complaint resolution

Certification

Medical Receptionist

Timeline

Customer Service Assistant

Wawa
11.2018 - 07.2024

Front Desk Receptionist

Family Care Visiting Nurse and Home Care Agency
08.2002 - 12.2007

Diploma -

Joesph A. Foran High School

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Melissa Ortiz