Summary
Overview
Work History
Education
Skills
Timeline
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MELISSA ORTIZ

San Angelo,TX

Summary

I have worked in retail since 2017 and have loved it, I love learning new and different things. I have worked as a cashier, assistant manager and over night stocker and have enjoyed doing it all and learning everything that comes with it. I am always open to new jobs and new positions.

Overview

7
7
years of professional experience

Work History

Overnight Stocker

Walmart
04.2024 - Current
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.

Cashier

HomeGoods
03.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

EXPERIENCE Assistant Manager

Sally Beauty
11.2017 - 07.2019
  • My Achievement was I actually started as a Beauty Advisor and go moved up to Assistant Manager
  • Accurately completed cash register transactions
  • Assisted staff in creating and assembling visual displays and sales displays
  • Did promotional items to achieve sales goals
  • Cleaned shelves, tables, and counters
  • Created monthly team building activities, such as creating sale cards of what we had on sale or help filling the basket of what customers need, to increase unity, productivity, and motivation in the sales team
  • Diagnosed and resolved problems based on customer information and needs
  • Explained to customers about product options to exceed their experience
  • Established strong business relationships and created a driven team
  • Familiar with POS and PDF, JDA(Open Access), Athena, Thrive, Microsoft
  • Greeted and directed customers
  • Handled incoming calls from customers who had product or employee complaints
  • Trained new employees, including selecting seasonal workers to hire on permanently
  • Also conducted performance reviews and handled employees with poor performance or attendance
  • Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products
  • Maintained records of sales
  • Received and processed cash and credit payments
  • Resolved conflict between customers, between employees, and between customers and employees
  • Responsible for inventory, pricing, merchandising, and displays
  • Served multiple customers at once in a stressful environment
  • Started as an beauty advisor associate and worked in every position at store up to assistant manager
  • Trained and managed a staff of 5
  • Worked all types of shifts and worked on holidays
  • Responsible for correction counts, truck orders and damages
  • Had to count my drawer after every shift to make sure it was even
  • Had to restock shelf's every time we received our truck shipments
  • Did our paper work.

Cashier

Dollar Tree
11.2017 - 12.2018
  • I had to check out customers using the register had to take payments of cash, card, or check
  • Had to have good customer service, greeted every customer as they came in the door and left
  • Helped stock the floors when we received truck
  • Had to count my register before I was able to start my shift and before I left.

Education

High School Diploma -

Lake View High School
San Angelo, TX
05.2016

Skills

  • Stocking shelves
  • Stock rotation
  • Pallet jack operation
  • Product restocking
  • Heavy lifting
  • Maintaining safety
  • Label reading
  • Handheld scanner use
  • Efficient movement
  • Shelf organization
  • Safety awareness
  • Moving merchandise
  • Cleaning
  • Workplace cleanliness
  • Freight handling
  • Product rotation
  • Stocking products
  • Unloading merchandise
  • Moving boxes
  • Barcode scanning
  • Quick learner
  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Time management
  • Dependable and reliable

Timeline

Overnight Stocker

Walmart
04.2024 - Current

Cashier

HomeGoods
03.2023 - 07.2023

EXPERIENCE Assistant Manager

Sally Beauty
11.2017 - 07.2019

Cashier

Dollar Tree
11.2017 - 12.2018

High School Diploma -

Lake View High School

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MELISSA ORTIZ