Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Ortiz

Downey,CA

Summary

Hard worker with solid background in food service operations and customer care. Proven track record in ensuring high standards of cleanliness and efficiency. Demonstrated ability to manage multiple tasks while maintaining positive customer experience and effective teamwork. Also, Friendly Head Cashier experienced in leading teams with exceptional skill as trainer, talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Food Service Associate

Adventist Health
05.2021 - 12.2022
  • Maintained a clean and organized work environment for optimal food prep efficiency.
  • Stocked condiments, beverages, and plates for diners.
  • Collaborated with team members to deliver exceptional service during high-volume periods.
  • Adhered to all sanitation guidelines, maintaining a safe and hygienic workspace for food preparation.
  • Developed and maintained positive relationships with customers to enhance service.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Monitored food quality and freshness throughout day.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted visitors, answered questions, and accepted payments.

Cashier Team Lead

Chuck E Cheese
03.2019 - 03.2021
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Trained team members on cash register operation and cash handling.
  • Restocked and organized merchandise in front lanes.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Performed cash, card, and check transactions to complete customer purchases.

Food Sampler

Northgate Gonzlez Markets
02.2016 - 02.2019
  • Enhanced customer experiences by offering samples and detailed product information.
  • Greeted guests warmly and engaged in friendly informal conversation while explaining product and offering samples and coupons.
  • Gathered valuable feedback from customers to help improve future promotions and product offerings.
  • Boosted short-term sales of product being demonstrated.

Education

High School Diploma -

Parkridge Private
Long Beach, CA
06-2013

Skills

  • Cash handling proficiency
  • Customer service and assistance
  • Adaptability to change
  • Strong communication skills
  • Efficient multitasking
  • Sales and upselling
  • Restocking skills
  • Customer service
  • Quick learner
  • Positive attitude
  • Cash register operation
  • Team leadership

Languages

Spanish
Native or Bilingual

Timeline

Food Service Associate

Adventist Health
05.2021 - 12.2022

Cashier Team Lead

Chuck E Cheese
03.2019 - 03.2021

Food Sampler

Northgate Gonzlez Markets
02.2016 - 02.2019

High School Diploma -

Parkridge Private

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Melissa Ortiz