MELISSA ORUM
Montgomery,Alabama
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
27
27
years of professional experience
Work History
Administrative Assistant
Montgomery Airport Authority
10.2020 - 03.2023
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
Airport Security Monitoring Operator
Montgomery Airport Authority
06.2007 - 10.2020
- Answered calls as well as a non-emergency call from the public for police, fire, and emergency medical services (EMS) response
- Supported safety efforts, coordinating closely with security personnel to address potential threats or breaches.
- Maintained situational awareness with detailed documentation of incidents and daily log updates.
- Demonstrated attention to detail while reviewing video footage for signs of criminal activity or policy violations.
- Contributed to a secure environment by adhering to strict protocols and guidelines for operating surveillance systems.
- Promoted a culture of continuous improvement by actively participating in training sessions and providing feedback on operational procedures.
- Facilitated team collaboration through clear communication with fellow operators during shift changes or handovers.
- Utilized a variety of law enforcement databases and other electronic tools to conduct e-searches on subjects under investigation and to prepare reports of investigation to be used in criminal, civil, or administrative proceedings
- Dispatched emergency personnel to aid citizens when needed using radio communication systems.
- Made quick and accurate decisions and clearly and effectively communicate orally during crises while remaining calm and professional
- Preserved security and confidentiality of all files and equipment
- Coordinated emergency responses and assistance from external agencies
- Sustained familiarity with the Standard Operating Procedures and appropriate manuals that provide a thorough knowledge of Multi-Agency Communications Center operations and procedures
- Trained new dispatchers on radio procedures.
Emergency Communications Operator
Montgomery Police Department
10.1998 - 06.2007
- Answered 911/emergency as well as a non-emergency call from the public for police, fire, and emergency medical services (EMS) response
- Utilized a variety of law enforcement databases and other electronic tools to conduct e-searches on subjects under investigation and to prepare reports of investigation to be used in criminal, civil, or administrative proceedings
- Dispatched emergency personnel to aid citizens when needed using radio communication systems and computer-aided dispatch systems (CAD)
- Completed NCIC/ACJIC Certification
- Made quick and accurate decisions and clearly and effectively communicate orally during crises while remaining calm and professional
- Preserved security and confidentiality of all files and equipment
- Coordinated emergency responses and assistance from external agencies
- Sustained familiarity with the Standard Operating Procedures and appropriate manuals that provide a thorough knowledge of Multi-Agency Communications Center operations and procedures
- Trained new dispatchers on radio procedures and CAD systems.
Police Cadet
Montgomery Police Department
07.1996 - 10.1998
- Performed clerical duties to include maintaining logs and filing complaints, police actions, and reports
- Assisted members of the public at the Police Department public counters and over the telephone
- Assisting police officers in community events by directing traffic and setting up an information area
- Maintained and properly filed reports, tickets, and other related paperwork records in both electronic databases and hard copy archives
- Assist Police Officers and Commanding staff in the Operations & Juvenile Division.
Education
Associate - Science
Troy University
Montgomery, Alabama05.2003
Skills
- Ability to work in a team-oriented environment and the ability to work independently
- Ability to identify critical issues quickly and accurately
- Ability to provide quality customer service
- Possess strong communication skills in both the written and verbal format, in all delivery formats (ie, in person, via radio, via telephone etc)
- Proficient computer skills including Microsoft Office
- Ability to research, investigate, compile information
- Computer Skills
- Microsoft Word
- Critical Thinking
- Time Management
- Professional Communication
City
Montgomery
State
Alabama
Zip
36111
Street
3131 Crawford Street
Timeline
Administrative Assistant
Montgomery Airport Authority
10.2020 - 03.2023
Airport Security Monitoring Operator
Montgomery Airport Authority
06.2007 - 10.2020
Emergency Communications Operator
Montgomery Police Department
10.1998 - 06.2007
Police Cadet
Montgomery Police Department
07.1996 - 10.1998
Associate - Science
Troy University
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