Melissa Osborn
Kansas City,MO
Summary
Talented leader offering over 5 years of experience in serving food and 8 years of customer service experience. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Dedicated, hardworking, & restaurant management professionalism with extensive daily planning and skilled in staff training and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conexon
01.2023 - Current
- Manage inbound and outbound customer calls.
- Meet qualitative and quantitative targets.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- The ability to multi task, research issues and provide solutions within a timely manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Behavioral Support Technician
The Arc of the Ozarks
03.2021 - 01.2023
- Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor.
- Collect and record data on patient behavior.
- Collaborate, communicate, and assist with the training of clients, parents, and staff.
- Carry out clinical assessments and other administrative duties.
- Maintain strict confidentiality.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Utilized variety of methods, skills and tools to provide direct behavior support to students on caseload.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Pharmacy Technician
Hyvee
07.2021 - 02.2022
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
Manager
PeachTree Restaurant
05.2018 - 04.2021
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations
- Managed and motivated employees to be productive and engaged in work.
- Carefully interviewed, selected, trained and supervised staff
- Accomplished multiple tasks within established timeframes.
Server
Winstead's Restaurant
08.2017 - 05.2018
- Created orders, documented special requests and followed up with kitchen personnel to foster top- quality service and minimize complaints
- Greeted and maintained relationships with regular customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Cocktail Waitress
Isle of Capri Casinos
03.2017 - 08.2017
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Server
Peachtree Restaurant
02.2016 - 01.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Courtesy Clerk
Hyvee
04.2015 - 02.2016
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Processed returns and refunds in accordance with store policies.
Education
High School Diploma -
Raytown Sr. High School
Raytown, MO05.2017
Skills
- Customer Service (5 years)
- Critical Thinking
- Front Desk (2 years)
- Inventory Control
- Payroll
- Food Preparation
- Microsoft Office
- Microsoft Word
- Catering
- Typing
- Google Docs
- Managing Multiple Tasks
- Call Center Operations
- Money Handling Abilities
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
CPR
- Certified BTS, Arc of ozarks
Timeline
Customer Service Representative
Conexon
01.2023 - Current
Pharmacy Technician
Hyvee
07.2021 - 02.2022
Behavioral Support Technician
The Arc of the Ozarks
03.2021 - 01.2023
Manager
PeachTree Restaurant
05.2018 - 04.2021
Server
Winstead's Restaurant
08.2017 - 05.2018
Cocktail Waitress
Isle of Capri Casinos
03.2017 - 08.2017
Server
Peachtree Restaurant
02.2016 - 01.2017
Courtesy Clerk
Hyvee
04.2015 - 02.2016
High School Diploma -
Raytown Sr. High School