MELISSA OTERO-JIMENEZ

Scheduling & Appointment Management: Coordinating and managing patient appointments, including scheduling, rescheduling, and confirming appointments.

Procedure scheduling: Coordinates surgical procedures and appointments, manages the surgical schedule, ensuring efficient use of operating room time and resources. Communicates with patients, physicians, and other healthcare staff to confirm appointments, provide updates, and resolve scheduling conflicts.

Patient Information Management: Ensuring accurate and up-to-date patient information in medical records, including demographics, insurance details, and medical history.

Inpatient Consults: Assigns high-priority same-day hospital consults to the appropriate attending physician and resident to ensure an accurate team is in place to address potential urgent radiation cases.

Communication & Customer Service: Provides excellent customer service, demonstrating empathy, professionalism, and attention to detail. - Identifies and addresses any patient concerns or complaints, working to resolve issues in a timely and effective manner.

Insurance: Collecting patient insurance information and verifying eligibility as well as obtaining preauthorization if needed.

Roundtrip: Arranges and provides transportation for patients to and from medical appointments and treatments.

Scans and uploads: scanning and digitizing physical medical records and files for a patient. This includes documents such as lab results, x-rays, prescriptions, and other healthcare documentation.

• Patient Registration
• Copay collection
• Appointment scheduling
• Procedure scheduling
• Precertification’s
• Insurance verification
• Answering incoming phone calls
• Chart preparation
• Filing

• Customer Service
• Claim review
• Processing finance customers’ requests
• Problem solving

• Insurance verification
• Answering incoming calls
• Appointment scheduling
• Patient registration
• Copay/Coinsurance/Deductible collection
• Medical Massages

• Patient registration
• Incoming/Outgoing calls
• Chart preparation
• Appointment scheduling
• Perform vital signs
• Room preparation for procedures

• With a strong sense of compassion and great customer service performed the following massage types:
• Deep Tissue
• Prenatal
• Swedish and Hot Stone

• Greeted customers and provided detailed information as requested.
• With a strong sense of compassion and great customer service performed the following massage types:
• Deep Tissue
• Prenatal