Melissa Ouimette
Lodi,CA
Summary
Passionate and dedicated professional with extensive experience in education and healthcare. Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Knowledgeable in healthcare systems and committed to helping individuals and families.
Overview
27
27
years of professional experience
Work History
Substitute Teacher
Lodi Unified School District
02.2017 - Current
- Completed multiple long-term assignments including RSP and Reading Intervention.
- Experienced in K-12 classrooms including Special Education.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Patient Discharge Advocate- Utilization Management
Lodi Memorial Hospital
03.2015 - 05.2017
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Conducted pre-screening activities to determine eligibility for supportive services.
Sr. Program Assistant- Case Management
Methodist Hospital Of Sacramento
09.2007 - 03.2015
- Assisted with planning and coordinating day-to-day and special program activities.
- Completed insurance reviews, processed denials and retrieved authorizations.
- Communicated with outside agencies to facilitate patient discharge planning.
- Assisted with Skilled Nursing Referrals and California Children Services Referrals.
Measure Vention- Quality Department
Methodist Hospital Of Sacramento
07.2013 - 06.2014
- Conducted regular reviews of operations and identified areas for improvement.
- Conducted routine audits, ensuring compliance with internal and external quality standards.
Analysis Clerk- Medical Records
Lodi Memorial Hospital
04.2004 - 03.2008
- Assembled, analyzed and processed inpatient and outpatient medical records.
- Completed birth certificates.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Manager Internship- Medical Records
Lodi Memorial Hospital
01.2007 - 05.2007
- Revised policies and procedures.
- Conducted closed record review.
Assistant Manager/Waitress
Velvet Grill And Creamery
01.1998 - 04.2004
- Provided excellent customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Office Assistant
Roland Nakata M.D.
08.1997 - 05.1998
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Bachelor of Science - Health Science
California State University- Sacramento
Sacramento, CA05.2007
Associate of Arts - Natural Science
San Joaquin Delta College
Stockton, CA05.2004
Skills
CBEST
Teaching Permit
Classroom Management
Relationship Building
Student Engagement
Lesson Planning
Group Instruction
Health and Safety Knowledge
Computer Program Proficiency
HIPAA Compliance
Healthcare Systems Navigation
Critical Thinking
Timeline
Substitute Teacher
Lodi Unified School District
02.2017 - Current
Patient Discharge Advocate- Utilization Management
Lodi Memorial Hospital
03.2015 - 05.2017
Measure Vention- Quality Department
Methodist Hospital Of Sacramento
07.2013 - 06.2014
Sr. Program Assistant- Case Management
Methodist Hospital Of Sacramento
09.2007 - 03.2015
Manager Internship- Medical Records
Lodi Memorial Hospital
01.2007 - 05.2007
Analysis Clerk- Medical Records
Lodi Memorial Hospital
04.2004 - 03.2008
Assistant Manager/Waitress
Velvet Grill And Creamery
01.1998 - 04.2004
Office Assistant
Roland Nakata M.D.
08.1997 - 05.1998
Bachelor of Science - Health Science
California State University- Sacramento
Associate of Arts - Natural Science
San Joaquin Delta College