Melissa Overfield
Mantua
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
DunRite Exteriors
Macedonia
10.2021 - 05.2025
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created detailed reports on the performance of individual departments.
- Developed and implemented operational procedures to ensure quality standards are met.
- Recruited, hired, and trained new members.
- Tracked and replenished inventory to maintain par levels.
- Aided the president during the executive decision-making process by generating reports to recommend corrective actions and improvements.
- Planned delivery routing and team workflows.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
- Mitigated business risks by working closely with staff members and assessing performance.
Office Manager
DunRite Exteriors
Macedonia
08.2017 - 10.2021
- Maintained confidential records relating to personnel matters.
- Responded to customer inquiries via phone or email in a professional manner.
- Provided training to new hires on office policies and procedures.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Supervised staff members, organized schedules and delegated tasks.
- Managed office budget to handle inventory, postage and vendor services.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Developed effective communication strategies between departments within the organization.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Administered payroll and maintained proper documentation of employee personnel.
Payroll Coordinator
DunRite Exteriors
Macedonia
01.2015 - 08.2017
- Processed weekly payroll for over 50 employees, both union and non-union, ensuring accuracy and compliance with federal, state, and local regulations.
- Assisted with year-end reporting processes such as W-2 forms and 1099s.
- Maintained accurate records of payroll transactions and employee information in the company system - P4C.
- Monitored changes in union agreements regarding wages, benefits, taxation, and keeping abreast of any new developments that may affect current payroll operations.
- Analyzed employee time records to determine eligibility for overtime pay according to company and union policies.
- Managed payroll taxes and deductions, including 401 contributions, health insurance premiums, garnishments.
- Responded promptly to inquiries from government agencies concerning unemployment compensation claims or other tax-related issues.
- Generated relevant paperwork and submitted all required weekly reporting for union documentation.
Office Assistant and Accounts Receivable
DunRite Exterios
Macedonia
06.2013 - 01.2015
- Answered incoming calls in a professional manner, and directed callers to the appropriate personnel if needed.
- Provided excellent customer service to resolve customer complaints in a timely manner, following company procedures.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors, determined their needs, and directed them to the appropriate personnel if needed.
- Processed payments, loan payments, and reconciled accounts receivable records.
- Assisted with accounts receivable collections.
Front End Supervisor
Mustard Seed Market
Solon
01.2013 - 06.2013
- Trained new employees in customer service techniques and store policies.
- Organized staff schedules to maximize efficiency while minimizing labor costs.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Established key performance indicators for front end personnel and monitored progress against them regularly.
- Reviewed employee timecards for accuracy and approved payroll submissions accordingly.
- Processed returns and exchanges according to company policies.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Ensured adequate staffing levels during peak business hours.
- Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed daily operations, client relations and IT.
- Hired, on-boarded, trained, completed performance reviews, and terminations when necessary.
Education
Associate of Applied Science - Dental Assisting
Stark State College
Canton, OH05-2013
Skills
- Customer service
- Operational procedures
- Inventory control
- Scheduling management
- Workflow optimization
- Decision-making
References
References available upon request.
Timeline
Operations Manager
DunRite Exteriors
10.2021 - 05.2025
Office Manager
DunRite Exteriors
08.2017 - 10.2021
Payroll Coordinator
DunRite Exteriors
01.2015 - 08.2017
Office Assistant and Accounts Receivable
DunRite Exterios
06.2013 - 01.2015
Front End Supervisor
Mustard Seed Market
01.2013 - 06.2013
Associate of Applied Science - Dental Assisting
Stark State College
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