Melissa Overton
Summary
I am seeking a distinguished organization where I can leverage my 17 years of expertise in residential housing and management to drive growth and advancement. With a proven track record of revitalizing struggling communities and surpassing client expectations, I am poised to make significant contributions to both the company and client success.
Overview
14
14
years of professional experience
Work History
Senior Resident Service Manager
Mynd Property Management
09.2022 - 05.2024
- Handled property onboard & off-boards for Invesco/Mynd Buying portfolio- Average of 200 properties monthly
- Assisted with SOP’s and training for admin teams
- Completed property registrations with local city, state, county & HOA’s as required
- Communicated with Investors on future projects and onboarding expectations
- Communicated with other cross-functional teams to provide or retrieve onboarding/ offboarding information needed to complete assigned task
- Updated rental registration docs on company Google drive as needed, for all cross-functional teams usage
- Oversaw up to 770 properties in the Arizona and Houston portfolio
- Handled operations and task using various technology platforms which may include completion of (or managing completion of); resident and owner communications, rent collections, notice to vacates, move-outs, deposit accounting, evictions and non-renewals, renewals, administrative responsibilities, and accounts payable- in accordance with objectives and metrics
- Attended to escalated resident and property related issues as they arise and document through successful resolution in specified property management systems
- Managed operations month end audit of all units in portfolio
- Manage all electronic record keeping, including lease files for the residents in the assigned area; ensures files management quality control including document storage in proprietary database.
- Completed market analyst for renewal rates
- Assisted with maintenance request and vendor support
Community Manager
The Neiders Company
09.2020 - 07.2021
- Managed 58 units under full interior and exterior renovations
- Initiated the development of a portfolio for The Neiders company based in Arizona
- Received quotes for all renovation projects and sent to corporate for review and approvals
- Drafted contracts for contractors and ensured compliance with all terms of contract
- Ordered all supplies needed for property renovations
- Applied for multiple permits and assisted with city inspections to continue renovations
- Accounting- GL coding process, Accounts Receivable and Accounts Payable processing
- Leased apartments and maintained an occupancy of 93% or higher while undergoing building renovations
- Processed rent payments, delinquency, and collections
- Prepared move in and move out inspections
- Prepared and explained leasing contracts to residents
- Submitted work orders to maintenance and contractors
- Handled and resolved resident complaints
- Interviewed and hired office staff
- Completed marketing reports and inspections on potential properties
- Daily inspections on all renovations
- Completed file and property audits weekly
- Created marketing pamphlets for property
- Continuously assessed community goals and objectives, making data-driven decisions
Assistant Community Manager
BH Management
03.2018 - 08.2020
- Assistant Community Manager at 330-unit luxury renovated community
- Assisted with maintaining occupancy at a steady 96% throughout the year, with an overall delinquency average of 1% or below
- Complete daily and month-end reports including accurate reporting on resident ledgers
- Assisted with Increasing online reputation from 2 ½ stars to 4 stars
- Assist with full exterior and interior renovations
- Assist with financial budgets, attend monthly pricing calls, creating/posting POs, and handled all vendors invoices to ensure property stays within budget
- Assist in hiring and training of new members as needed
- Responsible for posting rent, collections, and daily deposits
- Completed move out inspections- recorded all damages for move out charges, and finalize statements within 5 days from vacancy date
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs
- Ensure all leasing team is up to date on training and new policies
- Toured several prospective investors to bring in additional clients with BH Management
- Assisted with site audits, and due diligence for new property takeovers
- Secure and manage lease renewals and prepared new lease documents
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Coordinated resident functions for resident retention monthly
Assistant Property Manager
Mid-America Apartments
12.2009 - 03.2018
- Managed properties from 180 units- 440 units
- Assisted with struggling properties to bring them back up to the company expectations
- Increased occupancy from 85% to 95% and delinquency from 30% to 1% within 6 months
- Created a marketing plan to change demographics and worked with the marketing director to set a goal plan for the communities leasing
- Assisted with site audits and due diligence to correct all errors and bring properties back to company standards
- Mentor/ trainer for Arizona region with on-boarding new Assistant Managers and Property Managers
- Organized assistant monthly training classes to ensure all assistants were up to date on policy changes
- Assist with financial budgets, creating/posting POs, handle all vendors/ invoices to ensure property stays within budget
- Responsible for posting rent, collections, and daily deposits
- Completed move out inspections, recorded all damages for move out charges, and finalized statements within 5 business days from vacancy date
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law
- Assist with leasing job duties, including touring prospective residents and preparation of lease agreements, as directed to meet business needs
- Ensure all leasing team is up to date on training and new policies.
- Handled tenant complaints promptly and appropriately
- Organized community events to foster positive relationships between tenants and build a sense of community within the property
Education
Real Estate License - Real Estate & Buisness
Arizona School of Real Estate & Buisness
Glendale, AZ08.2024
High School Diploma -
J.M Hanks High School
El Paso, TX08.2001
Skills
- Leasing and sales
- Daily operations oversight
- Maintenance Oversight
- Conflict handling
- Online Advertising
- Creative and Adaptable
- Customer Relations
- Multi-family property management
- Payment Collection
- Fair housing mandates
Technical Expertise
- Google Workspace
- Microsoft Office
- Propertyware
- Yardi
- Slack
- Zoom
- Pop-Card
- Rent Cafe
- Zego
- Yieldstar
- LRO
- Sightplan
- RealPage
- Paycom
Timeline
Senior Resident Service Manager
Mynd Property Management
09.2022 - 05.2024
Community Manager
The Neiders Company
09.2020 - 07.2021
Assistant Community Manager
BH Management
03.2018 - 08.2020
Assistant Property Manager
Mid-America Apartments
12.2009 - 03.2018
Real Estate License - Real Estate & Buisness
Arizona School of Real Estate & Buisness
High School Diploma -
J.M Hanks High School
Similar Profiles
Dalton GrantDalton Grant
Renovation Superintendent at Mynd Property Management Inc.Renovation Superintendent at Mynd Property Management Inc.
Tim PoindexterTim Poindexter
Portfolio Associate at Mynd Property ManagementPortfolio Associate at Mynd Property Management
Kristin BeamonKristin Beamon
Senior Resident Experience Manager at Mynd Property ManagementSenior Resident Experience Manager at Mynd Property Management