Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Owens

Spokane

Summary

Dynamic professional with a proven track record at Beyond Pink Spokane, excelling in strategic planning and staff management. Adept at enhancing organizational visibility and promoting growth through successful event coordination and fostering a culture of education and continuous improvement. Strong problem solver with expertise in document preparation and a commitment to maintaining confidentiality.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant to the Executive Director

Beyond Pink Spokane
01.2025 - Current
  • Coordinated Executive Director's calendar, track needed sponsor funding - helped to curate new sponsors to meet goals within the organization event timeline.
  • Managed confidential information with discretion, maintaining the trust of the Executive Director and other senior staff members.
  • Organized and maintained an up-to-date CRM for easy access to crucial information by the executive director at any time.
  • Facilitated smooth transitions during periods of change by providing essential support during staff restructures or departmental shifts.
  • Coordinated a variety of special events, from fundraisers to conferences, contributing to increased visibility for the organization.
  • Assisted in the development of strategic plans, contributing to the organization''s overall growth and success.

Insurance Executive

Bright Inspired Futures
10.2018 - Current
  • Mentored junior staff members, fostering professional development and career growth within network marketing.
  • Cultivated a culture of continuous improvement within the organization by encouraging feedback and implementing team-driven initiatives.
  • Structured internal role-playing exercises to improve agents' sales effectiveness, overcome client objections and enhance client renewal rates.
  • Analyzed market trends to identify new business opportunities within the insurance sector.
  • Educated clients on their coverage options while addressing concerns and answering questions about policies.
  • Collaborated with marketing teams to develop targeted campaigns that increased brand visibility and attracted new clients.

Education

Associates in Human Services - Human Services

North Idaho College
Coeur D'alene, ID
07-2004

Skills

  • Document preparation
  • Meeting facilitation
  • Travel arrangements
  • Scheduling expertise
  • Customer Service-oriented
  • Strong problem solver
  • Phone etiquette
  • Information confidentiality
  • Professional and mature
  • Staff management
  • Interpersonal communication
  • Task delegation
  • Scheduling
  • Strategic planning
  • Resourceful
  • Report writing
  • Financial services
  • Appointment setting
  • Presentation development
  • Business correspondence

Certification

  • CNA - Certified Nurse Assistant
  • Licensed and Bonded Insurance Agent
  • Certified HIPPA

Timeline

Assistant to the Executive Director

Beyond Pink Spokane
01.2025 - Current

Insurance Executive

Bright Inspired Futures
10.2018 - Current

Associates in Human Services - Human Services

North Idaho College

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