Melissa Owens
Puyallup,WA
Summary
I am a hard working recent College graduate, seeking a Licensed Practical Nursing position where I am able to show my clinical skills set to patient focused center of care, while expanding my theoretical knowledge and skills I have learned through my clinical rotations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Student LPN
Swedish Medical/Surgical
04.2025 - Current
- Assist and support the RN with nursing care tasks
- Medication Administration including PO, SQ, IV drips, and IM injections
- Assessments of patients
- Collaborating with the CNA’s making sure blood sugars are checked so I can administer insulin based on providers orders.
- Documenting and charting in electronic EMR
- Calculating medication dosage if needed
- Patient assessments and documenting any abnormal findings
- Answer call lights and assist patients to the bathroom or whatever their care needs may be.
- Hand off report to oncoming staff and if any changes have happened
Front Office Coordinator
Qwibil Clinic
05.2019 - Current
- Excellent clinical, customer service and communication skills.
- Ability to quickly learn new concepts and skills.
- Knowledge of medical terminology and infection control standards
- Excellent verbal and writing skills.
- Greet and check-in patients and collect medical and insurance information.
- Schedule, reschedule, and verify patient appointments
- Coordinate Nurses and Provider schedules and maintain patient flow by communicating patient arrivals or delays
- Use EMR software to manage patient records and files, reinforce and uphold patient confidentiality is required by HIPPA and clinic.
- Insurance Verification prior to patient’s appointment
- Greet patients and visitors in a courteous and friendly manner.
- Screen calls, arranges appointments and referrals.
- Prepares new records, files, and maintains records.
- Make bank deposits.
- Prepare billing packets of each day for billing department
- Take clear and concise phone messages
- Collect co-pays, deductibles and inquire on previous balances
- Prepare charts for the next day
- Maintain order and file charts
- Create new patient packets and charts
- Maintain inventory and submit front office supply order to administration.
- Keep front area neat and tidy at all times
- Copy medical information as requested following proper procedures
- Distribute mail and handle routine correspondence
- Distribute incoming reports and correspondence and files in patient charts or presents to professional staff
- Credentialing of providers with multiple insurance companies
- Research Coordinator with Washington State University
Certified Nursing Assistant
St. Francis Outpatient Oncology Infusion Clinic
10.2013 - 10.2016
- Welcomes patients and visitors by greeting patient and visitors, in person or on the telephone, answering or referring inquiries.
- Optimizes patients’ satisfaction, Nurses time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying Nurse of patients arrival, reviewing service delivery compared to schedule
- Comforts patients by anticipating patients’ anxieties; answering patient’s questions; maintaining the reception area.
- Maintain patients’ accounts by obtaining, recording and updating personal and financial information.
- Helps patients in distress by responding to emergencies.
- Contributes to team effort by accomplishing related results as needed
- Prepare patient charts for next day of services and fax any outdated orders to providers in time for next clinic visit as needed.
- Communicate with Charge Nurse of any changes with any delay with authorization services.
- Notify Pharmacy of any new add on patients for the day to ensure access to medications available for patient visit.
- Answer multi-phone lines and route calls to designated Nurse.
- Routinely demonstrate superior customer service skills
- Accurately pre-screen medical records
- Scans information into Electronic Health Record
- Explain and obtain signatures on admission, clinical and financial forms
- Set up patient exam rooms
- Act as courier to and from pharmacy to pick up medications.
- Obtain patient Vital signs and record in EMR, and notify Nurses of any changes
Certified Nursing Assistant/ Monitor Tech
St. Josephs Hospital
07.2006 - 10.2013
- Monitor heart rhythm patterns of patients in Medical/Surgical unit of hospital to detect abnormal pattern variances.
- Review patient information to determine normal heart rhythm pattern, current pattern and prior variances.
- Observe screens of cardiac monitor and listens for alarms to identify abnormal variation in heart rhythm.
- Inform Nurse of variances to initiate examination of patient.
- Perform EKG’s
- Maintain accurate records of patient care, condition, progress concerns
- Observed and documented patient status and reported patient complaints to Nurse.
- Monitor Vital Signs such as Blood Pressure, Temperature, Pulse, Respirations, Spo2
- Respond appropriately to physical, emotional, and developmental needs of patients
- Assisted with sterile dressing changes
- Prepared patient room prior to their arrival
- Assist patient with bathing, oral hygiene, grooming, feeding
- Documents objectives data and routine aspects of patient care
- Documents patient records on daily flow sheet
- Follow safe lifting techniques and individual resident lifting instructions
- Assist with catheter care
- Obtained and set up suction equipment
- Collected urine and fecal samples
Education
Licensed Practical Nursing Student -
Edmonds College
Edmonds, WA01.2025
Skills
- Medication administration
- Monitor and record patient vital signs
- Medical documentation
- Tracheostomy care and suctioning
- Glucometer checks and insulin administration
- Assisted the RN with Nursing care tasks
- Catheter and Peri care
Certification
- Certified Nursing Assistant
- BLS
References
References Available upon Request.
Timeline
Student LPN
Swedish Medical/Surgical
04.2025 - Current
Front Office Coordinator
Qwibil Clinic
05.2019 - Current
Certified Nursing Assistant
St. Francis Outpatient Oncology Infusion Clinic
10.2013 - 10.2016
Certified Nursing Assistant/ Monitor Tech
St. Josephs Hospital
07.2006 - 10.2013
Licensed Practical Nursing Student -
Edmonds College
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