Melissa Ozcomert
McKinney,TX
Summary
Accomplished Advertising and Marketing Professional with over 24 years of experience in corporate operational management, dedicated to enhancing business agility and driving growth while ensuring exceptional client satisfaction. Proven track record of collaboration with top-tier brands across various industries, leading to the development of a versatile skill set and deep understanding of effective business operations. Expertise in client relationship management, strategic planning, and operational efficiency.
Committed to leveraging comprehensive industry knowledge to achieve sustainable business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Vice President of Business Development
ORCA Digital
Dallas, WA
08.2024 - Current
- Developed and implemented business development strategies to increase sales, market share, and profitability.
- Created a comprehensive plan to identify prospective customers and develop relationships with them.
- Negotiated major contracts with clients to expand the organization's presence in the industry.
- Provided leadership for teams of sales representatives by setting goals and objectives for each quarter.
- Conducted research on potential markets and gathered competitive intelligence to inform decision-making processes.
- Supervised daily operations of Business Development team members including recruiting, hiring, training, coaching, performance management, and termination activities.
- Managed budgeting process for business development initiatives ensuring that all costs are within allocated limits.
- Organized meetings with new partners or potential investors to discuss collaboration opportunities.
- Analyzed customer data trends to assess current market conditions and forecast future growth prospects.
- Advised executive team on best practices when it comes to developing customer relationships.
Director of Client Services
Webloo
Newport Beach, CA
04.2024 - 07.2024
- Established expectations for deliverables and oversaw adherence to client contract requirements.
- Developed reports outlining performance by tracking KPIs associated with client service.
- Identified and implemented improvements to enhance client relationships.
- Analyzed resource levels, productivity and efficiency to maintain appropriate level of staff for service exceeding client expectations.
- Aided product development and management efforts by relaying client feedback to professionals.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
- Reviewed completed work to verify consistency, quality, and conformance.
Director of Client Services
Critical Mass Media Group
Dallas, TX
12.2022 - 04.2024
- Developed and implemented strategies to ensure client satisfaction with services.
- Managed the development of project plans, timelines and budgets.
- Developed client-facing materials such as presentations, proposals and reports.
- Collaborated with key stakeholders on requirements gathering activities.
- Provided guidance to team members throughout the project lifecycle.
- Created and maintained project documentation to ensure accuracy and completeness.
- Identified potential risks associated with projects and developed mitigation strategies.
- Ensured compliance with contractual agreements between clients and vendors.
- Monitored progress against milestones for timely delivery of services and products.
- Analyzed customer feedback data to identify areas of improvement.
- Maintained an organized database of past projects for reference purposes.
- Provided technical support to clients during onboarding process.
- Negotiated terms and conditions with suppliers and vendors in line with organizational goals.
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
Director of Client Services
AVX Digital
Dallas, TX
09.2019 - 09.2023
- Conducted weekly meetings with team members to review progress on tasks, provide feedback and direction as needed, and assess overall performance of the team.
- Reviewed deliverables for accuracy prior to submitting them for client approval.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Gathered and analyzed data to identify areas for improvement in operations and processes.
- Implemented cost reduction initiatives to enhance profitability.
- Led cross-functional teams in developing innovative solutions to complex business challenges.
- Established policies and procedures that improved operational efficiency across multiple departments.
- Monitored internal controls to protect assets against loss or misuse while ensuring compliance with applicable laws and regulations.
- Provided leadership during times of organizational change by managing transitions effectively.
- Facilitated meetings among senior executives from different divisions to share best practices.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Signed and approved budgets for new funding and program initiatives.
- Implemented strategic offerings to enhance company's suite of products and services.
Strategic Account Director
Advice Local
McKinney, TX
07.2017 - 08.2018
- Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
- Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
- Coordinated with internal departments to ensure that customer requests were met in a timely manner.
- Analyzed customer data, identified trends, and developed plans for optimizing performance of client accounts.
- Identified client-specific needs and maintained expert-level knowledge of account intricacies.
- Conducted calls and meetings with key contacts to coordinate strategic planning and address issues.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated products, services and sales activities.
- Supported sales team members to drive growth and development.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ04-2005
Skills
- Sales and marketing
- Revenue forecasting
- Budget forecasting
- Marketing strategy
- Stakeholder communication
- Staff management
- Training and mentoring
- Quality control
- Presentation development
- Lead generation
- Cost management
- Data interpretation
- Project management
- Operations
- Competitive analysis
- Production leadership
- Business development
- Relationship building and rapport
- Training and development
- Relationship building and management
- Strategic planning
- Market trend analysis
- Database management
- CRM platforms
- Customer relationship management
- Performance goals
- Business development and planning
- Performance metrics
- Customer service
- Customer acquisition
- Cross-functional collaboration
- Contract negotiations
- Partnership development
- Research
- Partnership management
- Marketing
- National account management
- Financial operations
- Forecasting and planning
Certification
- Google Adwords
- Google Analytics
- HIPAA Compliance
- AI Certified
Timeline
Vice President of Business Development
ORCA Digital
08.2024 - Current
Director of Client Services
Webloo
04.2024 - 07.2024
Director of Client Services
Critical Mass Media Group
12.2022 - 04.2024
Director of Client Services
AVX Digital
09.2019 - 09.2023
Strategic Account Director
Advice Local
07.2017 - 08.2018
Associate of Arts - Business Management
University of Phoenix
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