Melissa Pace
Crystal River,FL
Summary
I am currently a medical assistant at a primary care physicians office and a student nurse at Taylor College. I am looking to transition in to a hospital setting and gain exposure for my future career.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Access Health Care Physicians LLC
04.2023 - Current
- Triaged patients and performed vital checks for patient flow facilitation.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements.
- Supported physicians in examinations, procedures, and diagnostic tests.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained patient medical histories for inclusion in records.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Documented medical data in patient charts.
- Prepare examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Completed EKGs, urinalysis and other tests based on patient presentation in office.
- Worked independently with other professionals to provide quality care to patients.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Performed medical records management, including filing, organizing and scanning documents.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Called and faxed pharmacies to submit prescriptions and refills.
- Measured patient spirometry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Referral Coordinator
Access Health Care Physicians LLC
08.2022 - Current
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Processed referral requests from patients, doctors and other health care professionals.
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Developed and implemented effective strategies to increase referral sources.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Accessed and reviewed patient records to verify receipt completed referral paperwork.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Scheduled appointments with specialists on behalf of clients.
- Assisted with completion of referral forms and verified data accuracy and completion
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Streamlined referral process by implementing efficient tracking and communication systems.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Applied effective time management techniques to meet tight deadlines.
Medical Receptionist
Access Health Care Physicians LLC
08.2021 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Registered and verified patient records before triage with most up-to-date information.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Ensured optimal use of clinic resources by tracking inventory levels and submitting supply orders when needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Printed prescription requests and queries in compliance with practice protocol.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received and routed laboratory results to correct clinical staff members.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
ADN RN - Nursing
Taylor College
Ocala, FL01.2026
High School Diploma -
Columbia High School
Lake City, FL2009
Skills
- HIPAA Compliance
- ECW / EMR
- Chronic Disease Management
- Patient-focused care
- Medical Terminology
- Customer Service
- Clinical Documentation
- First Aid
- Certified in CPR/AED
- Medical terminology knowledge
- Vital signs monitoring
Timeline
Medical Assistant
Access Health Care Physicians LLC
04.2023 - Current
Referral Coordinator
Access Health Care Physicians LLC
08.2022 - Current
Medical Receptionist
Access Health Care Physicians LLC
08.2021 - Current
ADN RN - Nursing
Taylor College
High School Diploma -
Columbia High School
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