Overview
Work History
Education
Skills
Timeline
Generic

Melissa Packer

West Valley City ,UT

Overview

27
27
years of professional experience

Work History

Customer Service Manager

Heritage Landscape Supply Group
SANDY, UT
02.2017 - Current
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Developed policies and procedures related to customer service operations.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Monitored staff performance to ensure adherence to customer service standards.

Sales Manager

TWO MEN AND TRUCK
SALT LAKE CITY, UT
11.2014 - 02.2017
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Managed daily operations of sales department, including supervision of staff members.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Implemented process changes to streamline sales department workflow.
  • Identified and developed new markets for products or services.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Accounting Clerk

Mountain States Networking
MURRY , UT
09.2012 - 11.2014
  • Processed invoices, payments, and statements in a timely manner.
  • Provided support to the Accounts Payable department as needed.
  • Reconciled bank statements to ensure accuracy of financial records.
  • Prepared bank deposits by compiling data from cashiers.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Performed daily general ledger entries to record financial transactions accurately.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Kept records current and accurate with skilled reconciliations and variance resolutions.

Executive Administrative Assistant

Innoventures Capital Partners
SALT LAKE CITY, UT
03.1998 - 07.2012
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
  • Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Prepared monthly financial statements according to established deadlines.
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
  • Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.
  • Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Created spreadsheets using Excel software programs including formulas, macros and pivot tables.
  • Assisted in preparing marketing materials such as brochures and flyers for distribution at trade shows and other events.
  • Maintained up-to-date contact lists of vendors and suppliers while coordinating orders as required by executives.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Managed director's calendar and prepared meeting agenda and materials.
  • Made travel arrangements for employee trips and conferences.
  • Arranged appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Managed daily invoices, reports and proposals.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Managed and tracked expenses to meet company budget requirements.
  • Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
  • Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
  • Verified accuracy of vendor invoices against purchase orders before entering into system for payment processing.
  • Resolved customer inquiries regarding bills and payments.
  • Reviewed accounts payable ledgers for accuracy and completeness prior to payment processing.
  • Processed invoices, payments, and statements in a timely manner.
  • Reconciled bank statements to ensure accuracy of financial records.
  • Assisted with external audits conducted by accounting firms.
  • Ensured accurate recording of payroll related transactions such as employee benefits deductions, vacation payouts.
  • Prepared bank deposits by compiling data from cashiers.
  • Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
  • Generated financial reports for management review on a regular basis.
  • Performed daily general ledger entries to record financial transactions accurately.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Prepared monthly and year-end closing statements, financial documents, and invoices.
  • Managed accounts accurately through detailed revenue reporting.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Helped company move to paperless system and save substantial printing costs.
  • Supported clerical and administrative needs of senior department staff.
  • Processed both outgoing and incoming payments and invoices.
  • Updated accounting ledger and journals with updated transaction information.
  • Reconciled expenses and financial records.

Education

Associate of Science - Business Administration

Salt Lake Community College
Salt Lake City, UT
03-1998

Associate of Science - Paralegal Studies

Kaplan University
Davenport, IA

Skills

  • Customer service
  • Staff training
  • Policy development
  • Performance monitoring
  • Customer relationship management
  • Reporting and documentation
  • Process improvement
  • Conflict resolution
  • Team leadership
  • Time management
  • Strategic planning
  • Operational efficiency
  • Customer relationship management (CRM)
  • Administrative support
  • Exceptional telephone etiquette
  • Training and mentoring
  • Conflict management
  • Complaint resolution
  • Billing and filing
  • Deadline oriented
  • Issue resolution
  • Management of remote employees
  • Verbal and written communication
  • MS office expert
  • Account management
  • Positive and constructive feedback
  • Budgeting and finance
  • Account updates
  • Decision-making
  • Process improvement specialist
  • Account authorizations
  • New hire training
  • Inter-department collaboration
  • Staff management
  • Research and due diligence
  • Call monitoring
  • Research
  • Employee scheduling
  • Accounts payable
  • Bank reconciliation
  • Invoice processing
  • Financial reporting
  • General ledger
  • Microsoft Excel
  • Data analysis
  • Team collaboration
  • Problem solving
  • Attention to detail
  • Database management
  • Month-end documentation
  • General ledger maintenance
  • Purchasing
  • Accounts receivable management
  • Audit support
  • Payment processing
  • Month-end reports
  • Month-end closing
  • Bank statement reconciliation
  • Recordkeeping
  • File maintenance
  • GL reconciliation
  • Journal updating
  • Commission calculation
  • File and database management
  • Account reconciliation
  • Accounts payable management
  • Invoicing
  • Document scanning

Timeline

Customer Service Manager

Heritage Landscape Supply Group
02.2017 - Current

Sales Manager

TWO MEN AND TRUCK
11.2014 - 02.2017

Accounting Clerk

Mountain States Networking
09.2012 - 11.2014

Executive Administrative Assistant

Innoventures Capital Partners
03.1998 - 07.2012

Associate of Science - Business Administration

Salt Lake Community College

Associate of Science - Paralegal Studies

Kaplan University

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Melissa Packer