Melissa Padelford
Tulsa
Summary
Dynamic and results-oriented professional with a proven track record at The Lash Lounge, adept in customer service and POS system operations. Excelled in enhancing client satisfaction through exceptional service and upselling techniques. Skilled in multitasking and maintaining a calm demeanor under pressure, consistently meeting performance goals and fostering positive guest interactions.
Overview
2025
2025
years of professional experience
Work History
Lash Artist
The Lash Lounge
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Maintained full schedule of appointments with over Number clients per week.
Server
Bros Houligan
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Newborn Photographer
Mom365 Newborn Photography
- Captured precious moments by skillfully photographing newborns and their families.
- Streamlined workflow processes to increase overall productivity and efficiency during each photography session.
- Built lasting rapport with families by consistently delivering exceptional service from initial inquiry through image delivery process completion.
- Utilized various props and creative backdrops to enhance each photo''s aesthetic appeal while remaining consistent with the parents'' preferences.
Wedding Photographer/Videography
Epic Photography
- Provided exceptional customer service throughout the entire planning process, from initial consultation to final product delivery.
- Developed customized photography packages tailored to meet the unique requirements of each couple.
- Enhanced client satisfaction with attentiveness to their specific needs and preferences in wedding photography.
- Delivered high-quality edited images for clients, showcasing their special day through a personalized photo album.
Server
Main Event
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Supervisor
Tropical Smoothie Cafe
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Esthetician/Owner
Self Employed
01.2021 - 12.2024
Education
Esthetics -
Clary Sage College
Tulsa, OK05.2020
Skills
- Professional appearance
- Customer service
- Menu memorization
- Food sales and promotion
- Task prioritization
- Tableside etiquette
- Liquor, wine, and food service
- Positive guest interactions
- Calm demeanor
- Point of sale (POS) system operations
- Team player
- Reliable and responsible
- Warm and friendly
- Adaptable and flexible
- Multitasking
- Cool under pressure
Timeline
Esthetician/Owner
Self Employed
01.2021 - 12.2024
Lash Artist
The Lash Lounge
Server
Bros Houligan
Newborn Photographer
Mom365 Newborn Photography
Wedding Photographer/Videography
Epic Photography
Server
Main Event
Shift Supervisor
Tropical Smoothie Cafe
Esthetics -
Clary Sage College
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