Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Padilla

DeKalb,IL

Summary

Resourceful Senior Commercial Account Manager known for high productivity and efficient task completion. Possess key specialized skills in client relationship management, strategic planning, and market analysis. Excel in communication, negotiation, and problem-solving to achieve goals and deliver results.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

22
22
years of professional experience

Work History

Senior Commercial Account Manager

OneDigital
DeKalb
08.2002 - Current
  • Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
  • Conducted regular reviews of client accounts to identify opportunities for growth.
  • Researched market trends, competitor activity and customer needs to develop strategies for increasing sales.
  • Provided technical guidance and support on products, services and pricing structures.
  • Implemented strategies for upselling existing customers on additional services or products.
  • Managed the entire lifecycle of customer accounts from onboarding through termination when necessary.
  • Facilitated resolution of disputes between customers and company personnel by providing clear direction based on facts.
  • Assessed client needs, provided quotations, and made recommendations for services.
  • Assisted clients with completing claim requests, facilitated prompt response from carriers and followed up with claim status.
  • Pursued payment requests on past due accounts, utilizing credit and collection policies and requested cancellations.
  • Resolved customer complaints regarding sales and service.
  • Supported sales team members to drive growth and development.

Systems Procedure Trainer

OneDigital
DeKalb, IL
08.2002 - Current
  • Assisted with the development and implementation of systems policies, procedures and standards.
  • Provided technical support to staff during training sessions.
  • Created instructional materials such as manuals, presentations and handouts.
  • Facilitated knowledge sharing among system users by developing online resources and providing regular updates on changes in the system environment.
  • Provided ongoing support for end-users after initial training period.
  • Identified potential problems within existing systems, suggesting solutions as necessary.
  • Gathered and organized training materials to support program objectives.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.

Education

High School Diploma -

Aurora Central Catholic
Aurora, IL
06-1988

Skills

  • Account growth
  • Technical aptitude
  • Client onboarding
  • Sales negotiations
  • Cross selling
  • Multitasking Abilities
  • Review of contracts
  • Training development
  • Sales analytics
  • Market intelligence
  • Team building
  • Team Leadership
  • Client acquisition
  • Problem-solving abilities
  • Time management abilities
  • Team motivation
  • Rapport and relationship building
  • Customer Relationship Management
  • Reliability
  • Product Knowledge
  • Pricing strategy
  • Problem-solving aptitude
  • Adaptability
  • Communication Skills
  • Systems and software expertise
  • Multitasking
  • Professionalism
  • GoldMine CRM

Timeline

Senior Commercial Account Manager

OneDigital
08.2002 - Current

Systems Procedure Trainer

OneDigital
08.2002 - Current

High School Diploma -

Aurora Central Catholic

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Melissa Padilla