MELISSA PAGE
Kent City,MI
Summary
Innovative healthcare executive with over 20 years of experience leading clinical operations, regulatory compliance, and strategic growth initiatives in nonprofit and long-term care settings. Proven success in scaling organizations, optimizing quality outcomes, and driving mission-aligned transformation. Recognized for fostering collaborative cultures, enhancing patient-centered care, and achieving operational excellence. Brings expertise in strategic planning, stakeholder engagement, financial stewardship, and workforce development.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Vice President of Patient Care and Compliance
Emmanuel Hospice
01.2018 - Current
- Served as Director of Clinical Services Jan 2018-August 2024. Oversaw growing organization and enhancing patient and staff care.
- Provide executive leadership across all patient-facing departments of a growing nonprofit hospice organization.
- Guide strategic planning as a member of the Strategic Leadership Team, collaborating with advisory and governing boards to drive mission fulfillment.
- Lead Operational Leadership Team, overseeing Quality, Education, Clinical Management, and Special Programs.
- Drive workforce development and implement leadership initiatives in collaboration with external consultants.
- Champion change management strategies during the organization’s transition from small to midsize hospice, including response to COVID-19.
- Develop and manage clinical budgets aligned with long-term organizational and financial goals.
- Launch and sustain high-impact clinical programs, such as an Advanced Cardiac Failure Hospice Program in partnership with NPHI and AHA.
- Oversee quality assurance and performance improvement initiatives, leveraging data for enhanced care delivery.
- Led successful CHAP accreditation surveys, including an outcome of a zero citation survey, ensuring compliance with regulatory standards.
- Organized and led Quality and Compliance Department in determining appropriate metrics for monitoring by organization's QAPI Committee and establishment of appropriate review and next steps to ensure patient care and other quality metrics met.
- Participated in internal and external audits and created improvement initiatives to ensure ongoing compliance.
- Collaborate on stakeholder engagement strategies with Business Development to maintain census and build referral partnerships.
- Represent the organization at public forums and educational events.
- Serve as state hospice representative for legislative advocacy and regulatory reform.
- Partner with Fund Development to highlight clinical innovation to secure philanthropic support.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Director of Nursing
Sunset Brookcrest
06.2015 - 01.2018
- Coordinated Resident Care in 130 Bed Skilled Nursing Facility along with Nursing Home Administrator and Members of the Interdisciplinary Team.
- Lead Regulatory Compliance Initiatives including ensuring ongoing compliance, policy and procedure review, revision, initiation, and implementation related to regulations set forth by CMS and other regulatory agencies.
- Ensured compliance with insurance contracts including leading and reviewing audit process to ensure contract obligations are upheld and optimum reimbursement is received.
- Assisted in writing, reviewing, and implementing contracts with multiple service providers.
- Sat on multiple community collaborative groups with other facilities, hospitals, and other medical care providers in the local and statewide area. Lead many community collaborative sub-groups with end result of making local processes for healthcare improvement.
- Participated in many advocacy days at the State capital advocating for long term care regulation changes and Alzheimer's Awareness
- Participated in Leading Age's Public Policy Committee.
- Assisted in hiring, onboarding and staff concerns nurses and CNAs.
- Participated in implementation and planning committee regarding creation unlicensed care assisted use in skilled nursing facility with a ladder career building program to assist with onboarding and retention.
- Assisted in transition of facility to long term care population only and bed reduction focusing on ensuring programming and staffing models appropriate for population.
- Participated in sub-group that drafted new State of Michigan Nursing Home Regulations.
Director of Clinical Services
St. Ann’s Home
09.2012 - 06.2015
- Director of Nursing of 50 bed Skilled Nursing and Oversight of 90 bed Assisted Living
Various Roles During Tenure
Spectrum Health Rehab and Nursing Center/Long Term Acute Care
09.2003 - 11.2012
- Educator, Infection Prevention, Restorative Nurse, Wound Nurse, Floor Nurse
Education
Masters of Business Administration - emphasis on Health Care Leadership
Youngstown State University
Youngstown, OH07.2022
Nursing Home Administration -
Ferris State University
Big Rapids, MI01.2018
Bachelor Degree Nursing -
University of Michigan- Flint
Flint, MI09.2016
Associate Degree Nursing -
Kalamazoo Valley Community College
Kalamazoo, MI08.2009
Practical Nursing -
Olympia Career Training
Grand Rapids, MI02.2004
Skills
- Team leadership
- Relationship building
- Critical thinking
- Coaching and mentoring
- Strategic planning
- Operations management
- Customer service
- Process improvement
- Training and mentoring
- Budget oversight
- Performance metrics analysis
- Rules and regulations
Certification
Michigan, Registered Nurse, 4704275001
Community Support Leadership
- 2023, Recipient of Crain’s 40 under 40 Business Leaders in Grand Rapids Recognition
- 2022-current, Kenowa Hills Education Foundation Board Member/Secretary
- 2018-2020, Grand Rapids Young Non-Profit Professionals Leadership Committee Member
Timeline
Vice President of Patient Care and Compliance
Emmanuel Hospice
01.2018 - Current
Director of Nursing
Sunset Brookcrest
06.2015 - 01.2018
Director of Clinical Services
St. Ann’s Home
09.2012 - 06.2015
Various Roles During Tenure
Spectrum Health Rehab and Nursing Center/Long Term Acute Care
09.2003 - 11.2012
Masters of Business Administration - emphasis on Health Care Leadership
Youngstown State University
Nursing Home Administration -
Ferris State University
Bachelor Degree Nursing -
University of Michigan- Flint
Associate Degree Nursing -
Kalamazoo Valley Community College
Practical Nursing -
Olympia Career Training
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