Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Palma

Mooresville,NC

Summary

Innovative certified Supply Chain Professional with a demonstrated to resolve technical issues effectively. Experienced in managing supplier development efforts, ensuring compliance with specifications and acting as liaison with critical suppliers. Program and project engineer gifted in overseeing quality through on-site inspection and management of schedules. Known for working effectively with all levels of management in a cross-multifunction team environment.

Overview

22
22
years of professional experience

Work History

Supply Chain Manager

Doosan Bobcat
11.2019 - 09.2024
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Oversaw demand planning, purchasing, and logistics.
  • Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
  • Enhanced inventory accuracy with the implementation of a robust cycle counting program.
  • Reduced lead times for product deliveries through effective supplier management and communication strategies.
  • Developed comprehensive training programs for team members, enhancing skills development and employee retention rates within the department.
  • Supervised 10 staff members tasked with handling materials management, planning, purchasing, and customer service duties.

Department Supervisor

Home Depot
05.2015 - 10.2018
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of 20 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Assigned tasks and established work schedules to staff to cover operational needs.

Supply Chain Manager

Dove
04.2005 - 04.2015
  • Developed strong vendor relationships to ensure timely delivery of materials and maintain high-quality standards.
  • Oversaw demand planning, purchasing, and logistics.
  • Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
  • Enhanced inventory accuracy with the implementation of a robust cycle counting program.
  • Supervised 200 staff and manfactoring members tasked with handling materials management, planning, purchasing, and customer service duties.
  • Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
  • Collaborated with sales and production teams to develop integrated planning processes, improving overall business performance.

Global Product Operations Service Associate

Johnson & Johnson
09.2002 - 08.2004
  • Reduced operational costs by identifying areas of improvement and implementing cost-effective solutions.
  • Assisted in the creation of marketing materials showcasing product features, benefits, and promotional offers for increased sales potential.
  • Evaluated product performance metrics to identify opportunities for improvement or expansion in the market.
  • Enhanced customer satisfaction through timely resolution of service requests and effective communication.
  • Provided exceptional support during product launches by addressing customer inquiries promptly and accurately.
  • Collaborated with cross-functional teams to develop cohesive strategies for product optimization and growth.
  • Maintained accurate records of all transactions, shipments, returns, and other relevant data for audit purposes.

Education

MBA -

Florida States University
Tallahassee, FL
06.2002

Skills

Warehouse Operations

Continuous Improvement Initiatives

Supplier Relationship Management

Logistics Management

ERP systems proficiency

Strategic Sourcing

Negotiating

Problem-Solving

Excellent Communication

Quality Assurance

Team Management

SAP Software

Languages

Spanish
Native or Bilingual

Timeline

Supply Chain Manager

Doosan Bobcat
11.2019 - 09.2024

Department Supervisor

Home Depot
05.2015 - 10.2018

Supply Chain Manager

Dove
04.2005 - 04.2015

Global Product Operations Service Associate

Johnson & Johnson
09.2002 - 08.2004

MBA -

Florida States University

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Melissa Palma