Melissa Palmer
Kansas City,MO
Summary
Knowledgeable professional with 12+ years in compliance-related positions. Strong verbal and written communication skills with a systematic and diligent approach.
Overview
12
12
years of professional experience
Work History
Director of Rehabilitation, PTA (LTC/SNF)
Aspire Senior Living and Rehab
Platte City, Missouri
10.2022 - Current
- Oversee the daily operations of the rehabilitation department, including scheduling, resource allocation and quality assurance
- Collaborated with physicians, nurses and other health care professionals to develop individualized treatment plans for patients to ensure optimal outcomes and participates in interdisciplinary team meetings
- Led successful accreditation reviews, showcasing departmental excellence in compliance with regulatory requirements.
- Mentored junior staff members, cultivating a culture of learning and professional growth within the team.
- Achieved higher rates of successful discharges from rehabilitation program through individualized treatment plans and goal setting that address each patient''s unique needs and circumstances.
- Ensured appropriate staffing levels and scheduling to optimize both patient care and staff morale.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Area Manager
Aspen Dental
Kansas City, Missouri
10.2019 - 10.2022
- Management of front office and clinical staff of three offices in the Kansas City Metro Region, running monthly office meetings and helping to present profit and loss statements
- Ensured compliance across multiple office locations.
- Scheduling patient appointments, verifying patient insurance, accepting payments and opening and closing offices daily.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Physical Therapist Assistant (Outpatient)
US Got People
Fort Leavenworth, Kansas
11.2015 - 10.2019
- In charge of two physical therapy clinics on Fort Leavenworth Army Base
- Responsible for patient scheduling, supply and equipment orders, patient care, documentation of treatments and charges into the EMR system and ensuring patient safety
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Upheld strict compliance with all federal, state, and facility regulations to ensure safety and ethical care for patients.
- Optimized scheduling processes through effective time management skills, reducing wait times for appointments.
Physical Therapist Assistant (Outpatient)
Optimum PT and Performance Center
Kansas City, Missouri
07.2015 - 11.2015
- Patient care, documentation of treatments and charges on EMR system, ensuring patient safety, patient scheduling, receiving payments and verifying insurance benefits
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
Physical Therapist Assistant (Outpatient)
Physical Therapy and Rehabilitation
Saint Joseph, Missouri
05.2013 - 06.2015
- In charge of patient care, documentation of treatments and charges, ensuring patient safety, patient scheduling and payments
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
- Communicated with physicians to provide updates on patient care.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of physical therapy assistance.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
Education
Associate In Physical Therapy - Physical Therapy Assistant
Metropolitan Community College – Penn Valley
Kansas City, Missouri12.2012
Bachelor Of Applied Arts And Science - Exercise Science in Fitness and Wellness
University of Central Missouri
Warrensburg, Missouri05.2008
Skills
- Clinical expertise
- Outcome measurement
- Performance improvement
- Clinical supervision
- Interdisciplinary collaboration
- Problem-solving
- Time management
- Attention to detail
- Operational efficiency
- HIPAA guidelines
- Operations management
- Documentation review
- Compliance procedures
- Compliance training
Timeline
Director of Rehabilitation, PTA (LTC/SNF)
Aspire Senior Living and Rehab
10.2022 - Current
Area Manager
Aspen Dental
10.2019 - 10.2022
Physical Therapist Assistant (Outpatient)
US Got People
11.2015 - 10.2019
Physical Therapist Assistant (Outpatient)
Optimum PT and Performance Center
07.2015 - 11.2015
Physical Therapist Assistant (Outpatient)
Physical Therapy and Rehabilitation
05.2013 - 06.2015
Associate In Physical Therapy - Physical Therapy Assistant
Metropolitan Community College – Penn Valley
Bachelor Of Applied Arts And Science - Exercise Science in Fitness and Wellness
University of Central Missouri