Melissa Palmer
Kansas City,MO
Summary
Knowledgeable professional with 12+ years in compliance-related positions. Strong verbal and written communication skills with a systematic and diligent approach.
Overview
12
12
years of professional experience
Work History
Director of Rehabilitation, PTA (LTC/SNF)
Aspire Senior Living and Rehab
10.2022 - Current
- Oversee the daily operations of the rehabilitation department, including scheduling, resource allocation and quality assurance
- Collaborated with physicians, nurses and other health care professionals to develop individualized treatment plans for patients to ensure optimal outcomes and participates in interdisciplinary team meetings
- Led successful accreditation reviews, showcasing departmental excellence in compliance with regulatory requirements.
- Mentored junior staff members, cultivating a culture of learning and professional growth within the team.
- Achieved higher rates of successful discharges from rehabilitation program through individualized treatment plans and goal setting that address each patient''s unique needs and circumstances.
- Ensured appropriate staffing levels and scheduling to optimize both patient care and staff morale.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Area Manager
Aspen Dental
10.2019 - 10.2022
- Management of front office and clinical staff of three offices in the Kansas City Metro Region, running monthly office meetings and helping to present profit and loss statements
- Ensured compliance across multiple office locations.
- Scheduling patient appointments, verifying patient insurance, accepting payments and opening and closing offices daily.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Physical Therapist Assistant (Outpatient)
US Got People
11.2015 - 10.2019
- In charge of two physical therapy clinics on Fort Leavenworth Army Base
- Responsible for patient scheduling, supply and equipment orders, patient care, documentation of treatments and charges into the EMR system and ensuring patient safety
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Communicated with physicians to provide updates on patient care.
- Upheld strict compliance with all federal, state, and facility regulations to ensure safety and ethical care for patients.
- Optimized scheduling processes through effective time management skills, reducing wait times for appointments.
Physical Therapist Assistant (Outpatient)
Optimum PT and Performance Center
07.2015 - 11.2015
- Patient care, documentation of treatments and charges on EMR system, ensuring patient safety, patient scheduling, receiving payments and verifying insurance benefits
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Educated patients on proper body mechanics, posture correction, and home exercise routines to prevent future injuries.
- Developed effective communication skills while working with diverse populations of patients presenting various conditions such as neurological disorders or orthopedic issues.
Physical Therapist Assistant (Outpatient)
Physical Therapy and Rehabilitation
05.2013 - 06.2015
- In charge of patient care, documentation of treatments and charges, ensuring patient safety, patient scheduling and payments
- Collaborated with physical therapists to develop comprehensive treatment plans addressing individual patient needs and goals.
- Contributed to interdisciplinary team meetings for better coordination of care among healthcare professionals involved in the patients'' recovery process.
- Communicated with physicians to provide updates on patient care.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of physical therapy assistance.
- Selected modalities tailored to patient needs such as hot and cold packs, ultrasound and electrical stimulation.
- Contributed to overall clinic efficiency by assisting with equipment setup, inventory management, and patient scheduling as needed.
Education
Associate In Physical Therapy - Physical Therapy Assistant
Metropolitan Community College – Penn Valley
Kansas City, Missouri12.2012
Bachelor Of Applied Arts And Science - Exercise Science in Fitness and Wellness
University of Central Missouri
Warrensburg, Missouri05.2008
Skills
- Clinical expertise
- Outcome measurement
- Performance improvement
- Clinical supervision
- Interdisciplinary collaboration
- Problem-solving
- Time management
- Attention to detail
- Operational efficiency
- HIPAA guidelines
- Operations management
- Documentation review
- Compliance procedures
- Compliance training
Timeline
Director of Rehabilitation, PTA (LTC/SNF)
Aspire Senior Living and Rehab
10.2022 - Current
Area Manager
Aspen Dental
10.2019 - 10.2022
Physical Therapist Assistant (Outpatient)
US Got People
11.2015 - 10.2019
Physical Therapist Assistant (Outpatient)
Optimum PT and Performance Center
07.2015 - 11.2015
Physical Therapist Assistant (Outpatient)
Physical Therapy and Rehabilitation
05.2013 - 06.2015
Associate In Physical Therapy - Physical Therapy Assistant
Metropolitan Community College – Penn Valley
Bachelor Of Applied Arts And Science - Exercise Science in Fitness and Wellness
University of Central Missouri
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