Melissa Panfil
Coral Springs,FL
Summary
Highly motivated hardworking individual with integrity, loyalty and experience. Success at raising occupancy rates by securing new and long-term residents. Actively embrace the core quality values through solution- based management that's beneficial to all parties involved. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges and can be extremely valuable in your endeavors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Leasing Director
Lincoln Property Company
Coral Springs, FL
07.2010 - Current
- Assign and proof all daily leasing paperwork including completing lease applications and assisting with verification of application information
- Audit and adhere to lease file policy with consistency
- Responsible for implementing lease renewal and resident retention programs
- Assist with resident relations, which include taking resident phone calls, requests and concerns, including maintenance work orders
- Analyze weekly leasing reports and forecast occupancy trends
- Manage and track marketing strategies, including advertising, promotions and publications
- Review aged vacancies, market-ready apartments and models
- Receive deposits and rent money
- Manage, train and counsel onsite staff effectively
- Maintain company courses through onsite programs Entrata and Yardi-7
- Additional duties assigned by Business Manager.
- Reviewed aged vacancies, market-ready apartments, and models and completed and updated market surveys.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Performed background checks on potential tenants to evaluate criminal records and credit statuses
Education
Associates Degree - Liberal Arts and Science
Calhoun Community College
Skills
- Community policies, Computer skills, People skills, Leadership skills, Organizational skills, Time Management sills, Collaboration and Teamwork skills, Sales-Oriented , Professionalism, Critical Thinking and Problem solving
- Insurance Coordination
- Screening Processes
- Fair Housing Policies
- Legal Issue Resolution
- Local Market Conditions
Certification
Yardi and Yardi-7 (10+ years)
Office Management (10+ years)
Property Management (10+ years)
Marketing (10+ years)
Fair Housing Regulations (10+ years), + years)
Property Leasing (10+ years)
Microsoft Outlook (10+ years)
Assistant Manager Experience (10+ years)
Additional Information
- Awarded Leasing Director of the Year (2019)
- Awarded Best Mystery Shop (2021)
Timeline
Leasing Director
Lincoln Property Company
07.2010 - Current
Associates Degree - Liberal Arts and Science
Calhoun Community College