Melissa Panzer
New River,AZ
Summary
Driven Sr HIMS Tech with 10 years experience and success in working within the Health Information field. Highly proficient in understanding the Rules and Regulations in regards to Health Information. Motivated to continue to grow within a company.
Overview
15
15
years of professional experience
Work History
Sr. HIMS Tech
Banner Health
12.2021 - Current
- Review physician’s documentation to verify it is accurate and complete.
- Suspend physicians if documentation is not done in timely manner
- Assist Medical Staff Services with information regarding what physician is missing in order to end suspension
- Give guidance to physicans when assistance is needed in locating documents
- Allocate documentation to physicans that needs to be completed
- Monitor physicians on daily basis to ensure that documents are completed
- Assist with proxy process, ensuring that patients and families have access to their medical records online through patient portal
- Work in Cerbatch uploading documents to patient’s charts, making sure they are signed and accurate
- Excellent communication skills, both verbal and written
- Applied effective time management techniques to meet tight deadlines
- Worked well in a team setting, providing support and guidance
Sr. ROI Tech
Banner Health, CROI
09.2013 - 12.2021
- Send out faxes to requesting doctor’s offices as well as other hospitals.
- Verify that all information sent is correct.
- Responding to any emails regarding faxes that need to be sent in timely manner.
- Sharing with co-workers any new information I receive from any meeting or any supervisor.
- Allocating request to proper team to get processed.
- Training new hires.
- Super user for team
- Organized and detail-oriented with strong work ethic
- Developed and maintained courteous and effective working relationships
- Passionate about learning and committed to continual improvement
- Learned and adapted quickly to new technology and software applications
PFS Representative
Banner Health
12.2012 - 09.2013
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Responded to customer inquiries and provided detailed account information.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Call insurance companies to status claims, send appeals to insurance if needed
- Work denials from insurance companies daily and resolve problems that caused them to deny
- Verify that all of patient’s information is up to date and correct.
PFS Representative, ED Admitting
Banner Boswell Medical Center
09.2009 - 12.2012
- Assist patients with all required paperwork at check in
- Verify pts demographics such as phone numbers, address and any other patient identifiers
- Collect copays as needed
- Code insurances
- Verify insurance
- Notify insurance of ER visits and of Inpatient visits
- Follow up on accounts if nothing was verified with pt, help patients and patients’ families as needed
PFS Representative
Banner Health
09.2008 - 09.2009
- Call insurance companies to status claims, send appeals to insurance if needed
- Answer patients’ questions about their account and send accounts to audit if needed,
- Work denials from insurance companies daily and resolve problems that caused them to deny
- Verify that all of patient’s information is up to date and correct.
Education
Associate of Applied Science - Health Information Technology
Maricopa Community Colleges - Phoenix College
Phoenix, AZ05.2022
Skills
- Excel
- Microsoft Word
- Cerner
- Onbase
- PowerPoint
- Outlook Teams
- Detail oriented
- Perform and work on multiple tasks
- Organize and prioritize work
- Proficient in ethical and legal compliance
Timeline
Sr. HIMS Tech
Banner Health
12.2021 - Current
Sr. ROI Tech
Banner Health, CROI
09.2013 - 12.2021
PFS Representative
Banner Health
12.2012 - 09.2013
PFS Representative, ED Admitting
Banner Boswell Medical Center
09.2009 - 12.2012
PFS Representative
Banner Health
09.2008 - 09.2009
Associate of Applied Science - Health Information Technology
Maricopa Community Colleges - Phoenix College
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