Melissa Pappas
Brighton,MI
Summary
Results-oriented writing professional adept at transforming complex technical data into clear, user-friendly documentation, I excelled at Kalitta Air by spearheading the development and update of 14 Safety/Security manuals, ensuring compliance with FAA standards. My proficiency in Adobe Framemaker and exceptional project management skills significantly enhanced documentation efficiency and accuracy, demonstrating a unique blend of technical expertise and organizational acumen.
Overview
16
16
years of professional experience
Work History
Safety Department Technical Writer
Kalitta Air
06.2016 - Current
- Lone technical writer for Safety Department.
- Developed and updated 14 Safety/Security manuals.
- Managed version control and timely updates of manuals through effective project tracking and organization skills.
- Liaised with the FAA throughout the manual approval process.
- Assisted in the creation, editing, and production of all Reliance Users guides.
- Aided in the creation and editing of the SMS Voyage Newsletter.
Quality Control Records Data Specialist
Kalitta Air
05.2011 - 06.2016
- Reviewed information on log pages.
- Maintained log page files.
- Assisted the Director of Quality Control with required filings and response letters.
Maintenance Planner
Kalitta Air
04.2008 - 05.2011
- Tracked maintenance actions and timing to comply with federal and manufacturer requirements.
- Maintained records of required necessary maintenance software updates which were required to be on all aircraft.
- Liaised with outstation personnel to ensure timely delivery of software updates.
Education
Political Science And Government And Economics
Florida State University
Tallahassee, FLSkills
- Proficiency in most common software packages, including Adobe Framemaker 2022, Adobe Acrobat, and Microsoft 365
- Developing and editing manuals and user guides
- Document Formatting
- Proofreading
- Documentation Management
Timeline
Safety Department Technical Writer
Kalitta Air
06.2016 - Current
Quality Control Records Data Specialist
Kalitta Air
05.2011 - 06.2016
Maintenance Planner
Kalitta Air
04.2008 - 05.2011
Political Science And Government And Economics
Florida State University