Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Hi, I’m
Melissa Pardini
Los Angeles,CA
Summary
Overview
17
years of professional experience
Work History
Corrado Amato
Caretaker
01.2023 - 06.2023
Job overview
- Offered companionship and kindness to elderly patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
Rover Kennels
Front Desk Manager & Dog Groomer
09.2012 - 01.2023
Job overview
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Fed, walked and bathed animals.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
- Cut and styled pet hair according to client speciations to prevent matting and tangling.
- Dematted dogs and trimmed hair in ears and between paw pads.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
Petco Animal Supplies Stores Inc.
Cashier and Dog Trainer and Nutritional Specialist
06.2007 - 08.2012
Job overview
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Observed dogs in various settings to determine behavioral concerns and problems.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Michelle Tello
Creative Steps
03.2019 - 06.2020
Job overview
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Listened to clients' concerns and provided encouragement and support.
- Developed treatment plans to help clients build self-confidence and resilience.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Assisted clients in exploring feelings and understanding behaviors.
Creative Steps - Adult Community Integration Program
Life Coach
07.2023 - Current
Job overview
Skills
- Emotional Support
- Medication Reminders
- Bathing and Dressing
- Heavy Lifting
- Selling Skills
- Task Scheduling
- Animal Grooming
- Safe Transportation
- Wound Care
- Customer Engagement
- Reliable
- Great work ethics
- Active learning
Timeline
Life Coach
Creative Steps - Adult Community Integration Program
07.2023 - Current
Caretaker
Corrado Amato
01.2023 - 06.2023
Creative Steps
Michelle Tello
03.2019 - 06.2020
Front Desk Manager & Dog Groomer
Rover Kennels
09.2012 - 01.2023
Cashier and Dog Trainer and Nutritional Specialist
Petco Animal Supplies Stores Inc.
06.2007 - 08.2012
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