Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Parham

Central City,KY

Summary

Resilient, adaptable professional with experience in manufacturing, warehousing, and customer service. Active listener skilled in attention to detail, multitasking, problem-solving, workflow optimization, and delivering efficient, high-quality results ensuring high satisfaction levels and effective communication.

Overview

15
15
years of professional experience

Work History

Call Center Sales Representative

FLS Connect
Central City, Ky
02.2026 - Current

Facilitated high-volume outreach efforts to engage potential donors for political and non-profit causes, following prescribed scripts to maximize pledge acquisition.

Wireless Sales Consultant

Premier Retail
Central City, KY
11.2025 - 02.2026
  • Assisted customers in selecting wireless plans and devices tailored to their needs
  • Provided technical support for device setup and troubleshooting inquiries
  • Executed daily inventory management, ensuring product availability and organization
  • Collaborated with team members to enhance customer service strategies
  • Educated customers on features and benefits of various wireless products
  • Processed transactions efficiently, maintaining accuracy in sales records
  • Resolved customer issues promptly to maintain high satisfaction levels
  • Resolved customer complaints promptly by offering appropriate solutions or escalating concerns as necessary per company guidelines.

Residential Advisor

Muhlenberg Job Corps Center
Greenville, Ky
02.2025 - 05.2025
  • Facilitated daily activities and support for residents, promoting positive living environment.
  • Monitored compliance with center policies, ensuring safety and well-being of all residents.
  • Assisted in conflict resolution among residents, fostering a cooperative community atmosphere.
  • Collaborated with staff to develop engaging programs that address resident needs and interests.
  • Documented incidents and observations, contributing to effective communication within the team.
  • Conducted regular inspections of living areas to maintain cleanliness and safety standards.
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.

Pre-Stager/Certified Forklift Driver

Metalsa
Hopkinsville, KY
03.2023 - 11.2024
  • Coordinated staging processes to enhance product visibility and appeal.
  • Collaborated with design teams to develop effective staging concepts for diverse products.
  • Utilized inventory management software to track and organize staging materials efficiently.
  • Implemented safety protocols during staging setups, ensuring compliance with workplace regulations.

Unarmed Security Officer

Securitas Security Services USA
Madisonville, KY
01.2023 - 03.2023
  • Monitored premises to ensure safety and security for personnel and property.
  • Conducted regular patrols to detect and prevent potential security breaches.
  • Responded promptly to alarms and emergencies, coordinating with law enforcement as necessary.
  • Enforced access control procedures, verifying identification of visitors and employees.
  • Documented daily activities, incidents, and observations in detailed reports.

Corrections Officer

Green River Correctional Complex
Central City, KY
08.2022 - 11.2022
  • Monitored inmate activities to ensure safety and compliance with facility regulations.
  • Conducted regular inspections of cells and common areas for contraband and security breaches.
  • Implemented conflict resolution techniques to de-escalate tensions among inmates.
  • Documented incidents and maintained accurate records in daily logs for management review.

Deputy Jailer

Daviess County Detention Center
Owensboro, KY
07.2020 - 07.2022
  • Supervised daily operations within detention facility, ensuring compliance with safety and security protocols.
  • Conducted regular inspections of inmate housing areas to maintain cleanliness and safety standards.
  • Assisted in processing new inmates, completing necessary documentation and orientation procedures efficiently.
  • Monitored inmate behavior, reporting incidents to senior staff to enhance overall security measures.

On-Site Recruiter, 2nd and 3rd Shift

Manpower
Owensboro, KY
07.2019 - 02.2020
  • Led full-cycle recruitment processes to identify and secure top talent for various client needs.
  • Developed and implemented effective sourcing strategies to attract diverse candidate pools.
  • Collaborated with hiring managers to refine job descriptions and align recruitment efforts with organizational goals.
  • Utilized applicant tracking systems to streamline candidate management and enhance recruitment workflows.
  • Conducted in-depth interviews to evaluate candidates' qualifications and cultural fit for client organizations.
  • Assisted in organizing company-sponsored job fairs, enhancing employer brand and showcasing career opportunities.

Manufacturing Production Associate

Manpower
Owensboro, KY
01.2016 - 07.2019
  • Operated and maintained production machinery to ensure efficient workflow.
  • Conducted quality inspections to uphold product standards and specifications.
  • Collaborated with team members to streamline assembly processes and reduce downtime.
  • Trained new associates on safety protocols and operational procedures.
  • Managed inventory levels, ensuring materials were available for uninterrupted production.

Sanatation Worker(CIP Team)

Unilever United States Inc.
Owensboro, KY
08.2011 - 03.2014
  • Oversaw daily operations to ensure compliance with safety and quality standards.
  • Implemented process improvements, enhancing workflow efficiency by optimizing resource allocation.
  • Trained new staff on operational procedures and safety protocols, fostering a knowledgeable team environment.
  • Coordinated inventory management efforts, ensuring timely replenishment of supplies to meet production demands.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

High School Diploma -

McLean County High School
Calhoun, Ky
05-1999

Skills

  • Stress tolerance
  • Building rapport
  • Call center customer service
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Excellent communication
  • Active listening
  • Verbal and written communication
  • Phone etiquette
  • Professionalism

Timeline

Call Center Sales Representative

FLS Connect
02.2026 - Current

Wireless Sales Consultant

Premier Retail
11.2025 - 02.2026

Residential Advisor

Muhlenberg Job Corps Center
02.2025 - 05.2025

Pre-Stager/Certified Forklift Driver

Metalsa
03.2023 - 11.2024

Unarmed Security Officer

Securitas Security Services USA
01.2023 - 03.2023

Corrections Officer

Green River Correctional Complex
08.2022 - 11.2022

Deputy Jailer

Daviess County Detention Center
07.2020 - 07.2022

On-Site Recruiter, 2nd and 3rd Shift

Manpower
07.2019 - 02.2020

Manufacturing Production Associate

Manpower
01.2016 - 07.2019

Sanatation Worker(CIP Team)

Unilever United States Inc.
08.2011 - 03.2014

High School Diploma -

McLean County High School