Melissa Parker
Oklahoma City,OK
Summary
Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem solving and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials. Also familiar with establishing clear training plans and putting together useful support materials to promote advancements in student learning. Well-versed in operating under tight schedules and with little supervision. Contributes many years of experience in training, teaching, and mentoring professionals in clinc/healthcare environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
PSS Trainer/MA Flex/Area Manager
Xpress Wellness Urgent Care
06.2020 - Current
- Training New Employees
- Corrective Training
- Audits on established employees
- Trouble shooting
- Multi-tasking and organizational skills
- Developing new policies and protocols and updating old ones
- Leadership Skills
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Designed and developed training materials for new employees in the organization.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided feedback on employee performance based on observed results during training sessions.
- Assisted with developing online learning modules for remote learners.
- Explained goals and expectations required of trainees.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Provided assistance to medical staff in performing minor surgical procedures.
- Filed insurance claims forms in accordance with applicable regulations.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Scheduled appointments for patients via phone and in person.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Administrative Assistant
Sioux Erosion Control
08.2019 - 01.2020
- Filing
- Helped with payroll.
- DOT compliance logs and paperwork
- Faxing
- Multi-line phone systems
- Maintaining workflow logs in Excel
Referral Coordinator/Medical Assistant/Billing and Coding
Weatherford Regional Hospital
02.2018 - 08.2019
- Refer patients to specialists, call and setup appointments for diagnostic testing
- Making appointments and checking out patients
- Extensive Insurance Knowledge
- Assisting the physician and nurses in procedures or anything that they would need me to help with.
- Entered charge codes from Superbills and nursing home visits.
- Training new employees on EMR and the hospital multi-system for billing
- Establishing clinic relationships with specialists
- Provided excellent customer service to both internal and external customers.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected samples from patients for laboratory testing purposes.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Incorporated outside records into charts and EHR.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Responded to patient callbacks and phone-in prescription refill requests.
Phlebotomist/Medical Assistant
Weatherford Regional Hospital
Weatherford, OK
06.2013 - 02.2018
- I worked as a medical assistant for a walk-in clinic
- I am responsible for triaging patients by collecting vitals and assisting the provider with any patient care.
- Extensive knowledge working with EMD and HMS computer systems.
- Venipunctures on all ages and co-morbidities
- Assisting in specimen collections for DNA
- DOT and UDS collections
- Specimen processing for both in house and send out labs.
- Collected and ran CLIA waived rapid tests.
- Ran QC on all Sofia and UA machines
- Collecting vitals, EKG’s, Cerumen impaction removal
- I am trained in setting up all CLIA waived rapid testing we perform at this hospital.
- Primarily teach students phlebotomist procedures, taught blood drawing procedures including venipuncture, techniques with vacutainer tubes/sleeves, syringes, butterfly needles and tourniquets.
- Calibrated equipment according to manufacturer specifications.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Prepared specimens for transport to external laboratories.
- Maintained accurate records of collected specimens and test results.
- Responded quickly and effectively to emergency situations.
- Processed samples accurately and efficiently.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Provided assistance to clinical staff during patient visits.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Assisted in the training of new phlebotomists.
- Performed quality control tests on collected specimens.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Collected samples from patients for laboratory testing purposes.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Applied moist dressings, topical ointments, gels, creams, pastes or foams to affected areas of skin and wound sites according to established protocols.
Phlebotomist
Clinton Hospital
10.2012 - 09.2014
- Phlebotomist position in fast-paced hospital laboratory that included daily timed rounds working with emergency patients, pediatrics, geriatrics, and outpatients.
- Hiring/Training of new phlebotomists
- EMR and Computer Knowledge
- Code Blue and Code Stroke Team
- Processing Specimens and assisting Med Tech
QA/QC Manager/Phlebotomist
Boyce and Bynum Pathology Lab
03.2012 - 10.2012
- Performed venipunctures on geriatric patients
- Processed specimens and prepared them for shipments
- Logistically mapped over 25 employees to contracted facilities for blood draws daily/nightly
- Assisted manager with the hiring and firing process of employees
- Performed quality assessments and quality control measurements on all incoming and outgoing specimens and paperwork prior to the packaging of shipments
Phlebotomist
Diagnostic Laboratory of Oklahoma
06.2008 - 12.2011
- Performed venipunctures on patients of all ages
- Processed specimens and packaged them for transport
- Performed monthly inventory
- Worked with various EMR systems
CNA/Phlebotomist
Weatherford Regional Hospital
01.2007 - 06.2008
- Obtained Vitals and passed meals per rotation schedule
- Logged I&O and reported in abnormal changes to charge nurses
- Worked closely with nurses assisting with any of their needs
- Bathed and dressed patients
- Performed venipunctures on patients of all ages and comorbidities
- Process specimens and packaged them accordingly
- Assisted Med Techs with setting up lab specimens on machines
- Ran all CLIA waived testing and resulted them in the EMR
- Reported in abnormal testing to the nurses on call
Private Home Health Aide
Wilson Ranch
01.2001 - 01.2007
- Assisted client with all normal daily hygiene needs
- Made sure client took daily meds on time and documented them as well as restocked the pill box weekly
- Cooked and assisted in feeding nutritional meals based on dietary recommendations
- I was responsible for taking my client to and from appointments
- Maintained and monitored vitals and blood sugars on a time schedule as well as documented any abnormalities.
- Reported to the contracted Home Health Nurse with any concerns upon a weekly visit, unless an emergency arose.
Education
Associate of Science - Medical Assistant
South University-online
Georgia06.2024
Nationally Certified Phlebotomist -
Caddo-Kiowa Votech
01.2007
High School Diploma -
Lookeba-Sickles High
01.1998
Skills
- Expert Special Draw Phlebotomist
- Vitals
- Immunizations
- Direct patient care experience
- Office skills
- Typing skills
- Insurance experience
- EMR experience
- Billing
- Coding
- Training new employees
- Leadership
- Multitasking
- Organizational skills
- Lesson Plan Development
- Presentations and demonstrations
- Group and individual instruction
- Course Planning
- Student rapport
- Interpersonal Communication
- Training initiatives
- Online Instruction
- Course Development
- Student Engagement
References
- Jo D Hobgood, 405-274-2748
- Jill Burbank, 620-282-2511
- Allison Pennington, 760-937-3251
Accomplishments
- Graduated Magna Cum Laude
- Received the "Star Award" Among Peers
- Nominated by Faculty and Accepted in The National Society of Leadership and Success.
Certification
- BLS Certification
- Medical Assistant
References
References available upon request.
Timeline
PSS Trainer/MA Flex/Area Manager
Xpress Wellness Urgent Care
06.2020 - Current
Administrative Assistant
Sioux Erosion Control
08.2019 - 01.2020
Referral Coordinator/Medical Assistant/Billing and Coding
Weatherford Regional Hospital
02.2018 - 08.2019
Phlebotomist/Medical Assistant
Weatherford Regional Hospital
06.2013 - 02.2018
Phlebotomist
Clinton Hospital
10.2012 - 09.2014
QA/QC Manager/Phlebotomist
Boyce and Bynum Pathology Lab
03.2012 - 10.2012
Phlebotomist
Diagnostic Laboratory of Oklahoma
06.2008 - 12.2011
CNA/Phlebotomist
Weatherford Regional Hospital
01.2007 - 06.2008
Private Home Health Aide
Wilson Ranch
01.2001 - 01.2007
Associate of Science - Medical Assistant
South University-online
Nationally Certified Phlebotomist -
Caddo-Kiowa Votech
High School Diploma -
Lookeba-Sickles High