Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Parra

Manteca,CA

Summary

Organized Administrative Coordinator providing detailed customer service and scheduling support. Well-versed liaison between patients, dentist and insurance providers, coding appropriately and managing coverage plans.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Administrative/Marketing Coordinator

Atlantis Orthodontics And Pediatric Dental
07.2020 - Current
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Planned and executed internal and external marketing events.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Completed patient referrals to other medical specialists.
  • Helped patients complete necessary medical forms and documentation.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Managed office bookkeeping with insurance billing and patient payments.

Front Office Assistant/Treatment Coordinator

Pacific Coast Orthodontics
03.2012 - 06.2020
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Responded to inquiries from callers seeking information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reviewed and updated customer information in database for accuracy.
  • Office Marketing- coordinating events.
  • Went over treatment plans, contracts and finical.
  • Looked up insurance benefits.
  • Accounts relievable and payable.

Education

General

San Joaquin Delta College
Stockton, CA

License - Cosmetology

Milan Institute of Cosmetology
Reno, CA
02.2012

Skills

  • Strategic Marketing Planning
  • Calendar Management
  • Insurance Billing
  • Patient Flow Management
  • Insurance Verification
  • Cash Reconciliation
  • Patient Scheduling

Certification

  • OSHA Training - Sterilization
  • CPR Certified

Timeline

Administrative/Marketing Coordinator

Atlantis Orthodontics And Pediatric Dental
07.2020 - Current

Front Office Assistant/Treatment Coordinator

Pacific Coast Orthodontics
03.2012 - 06.2020

General

San Joaquin Delta College

License - Cosmetology

Milan Institute of Cosmetology

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Melissa Parra