Melissa Pascarelli

• Enhanced client satisfaction by implementing personalized spa treatments and attentive customer service.
• Streamlined spa operations for increased efficiency and improved employee productivity.
• Developed comprehensive training programs for new hires, ensuring consistent service quality across the team.
• Implemented innovative marketing strategies to attract new clientele and increase overall revenue.
• Established strong relationships with vendors, negotiating favorable contracts for spa products and equipment.
• Created a serene and welcoming environment by overseeing facility maintenance, cleanliness, and ambiance improvements.
• Collaborated with management to develop seasonal promotions and special events, driving client engagement and loyalty.
• Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
• Maintained up-to-date knowledge of industry trends, incorporating new treatment offerings into the spa menu as appropriate.
• Evaluated employee performance through regular feedback sessions, fostering professional growth and development within the team.
• Promoted a culture of teamwork, collaboration, and open communication among staff members for optimal workplace harmony.
• Ensured compliance with all local health codes, safety regulations, and licensing requirements for continued business operation.
• Managed inventory control processes to maintain adequate stock levels while minimizing waste and cost overruns.
• Provided exceptional guest experiences by promptly addressing concerns or complaints in a professional manner.
• Cultivated a loyal client base by consistently meeting or exceeding expectations for service excellence and personal attention to detail.
• Overseeing employee recruitment efforts to attract top talent in the wellness industry.
• Greeted spa guests warmly to create positive first impression of establishment.
• Oversaw upkeep of entire facility and notified maintenance for service repairs.
• Maximized efficiency through time management and staff supervision to boost productivity.
• Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
• Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.

• Overseeing and managing the daily operations of the clinic.

• Assisting Franchise Owner in setting all membership and retail sales goals.

• Achieving all membership and retail sales goals.

• Managing sales associates and massage therapy staff.

• Training, monitoring and coaching performance of sales associates.

• Creating and maintaining staff and therapist work schedules.

• Human resource functions including interviewing, hiring, training, and disciplining.

• Providing excellent service to members and guests by answering phone calls, setting appointments, greeting guests and members upon arrival and selling memberships.

• Maintaining professional and impeccable clinic environment for employees and members/ guests.

• Generating sales reports, payroll, bank deposits, inventory and ordering supplies.

• Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
• Enhanced store reputation through effective communication and relationship-building with clients.
• Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
• Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
• Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
• Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
• Displayed merchandise by arranging in appealing ways to boost sales.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Prioritized helping customers over completing other routine tasks in store.

• Answering phones, assisting customers with any questions regarding the services we provide.

• Sorting mail, filing, records keeping, data entry, billing, collections, faxing and emailing.

• Searching public records for history of ownership, open liens and mortgages on Illinois properties using online databases and searching at Cook County Recorder's Office.

• Proofreading employees title searches.