Melissa Patterson
Belle Plaine,MN
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
9
9
years of professional experience
Work History
Cleaner/Housekeeping
People Ready Staffing
Richfield, MN
11.2017 - 11.2023
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Stocked supplies such as soap, toilet paper, and paper towels, coffee and sugars
- Transported trash bags to designated disposal areas.
- Polished furniture to remove dust and dirt buildup.
- Scrubbed walls to remove scuff marks or stains.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
Breakfast Attendant
The Hilton Hotel
Bloomington, MN
05.2022 - 08.2023
- Greeted guests upon arrival and provided menus for breakfast selections.
- Set up buffet area according to restaurant standards.
- Maintained cleanliness of dining room area including tables, chairs, floors and windows.
- Replenished food items on the buffet line in a timely manner.
- Ensured all condiments were adequately stocked at each table.
- Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
Night Auditor Front Desk
Home2Suites
Edina, MN
06.2022 - 08.2022
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Housekeeper
Motel 6
Richfield , MN
11.2017 - 06.2021
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
Housekeeping
The Hilton Garden Inn
West Bloomington, MN
01.2020 - 12.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Agent
Baymont Inn & Suites
Brainerd, MN
12.2015 - 06.2017
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
Front Desk Agent
Americinn/Days Inn & Suites
Brainerd, MN
12.2015 - 06.2017
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Provided excellent customer service while upholding company policies.
Front Desk Agent
AmericInn Hotel & Suites
Fergus Falls, MN
09.2014 - 03.2015
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Posted charges, updated accounts and issued bills to departing guests.
Education
Professional Training in Hospitality - Customer Service Management
Twin Cities Rise!
Minneapolis, MN01-2007
Certificate - Hotel Hospitality & Management
McConnell Travel School
Minneapolis, MN03-1997
Skills
- File Organization
- Office Administration
- Office Organization
- Clerical Support
- Cash Handling
- Inventory Control
- Appointment confirmation
Timeline
Night Auditor Front Desk
Home2Suites
06.2022 - 08.2022
Breakfast Attendant
The Hilton Hotel
05.2022 - 08.2023
Housekeeping
The Hilton Garden Inn
01.2020 - 12.2020
Cleaner/Housekeeping
People Ready Staffing
11.2017 - 11.2023
Housekeeper
Motel 6
11.2017 - 06.2021
Front Desk Agent
Baymont Inn & Suites
12.2015 - 06.2017
Front Desk Agent
Americinn/Days Inn & Suites
12.2015 - 06.2017
Front Desk Agent
AmericInn Hotel & Suites
09.2014 - 03.2015
Professional Training in Hospitality - Customer Service Management
Twin Cities Rise!
Certificate - Hotel Hospitality & Management
McConnell Travel School