Work History
Overview
Education
Skills
Summary
Generic

melissa Patterson

Cleaning Apartment turnovers/Caretaking
Belle Plaine,MN

Work History

Apartment Turnovers/ Caretaker- Cleaner & Painter

St Paul Properties with Tim
St Paul, MN
04.2018 - Current
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Used power scrubbing and waxing machines to scrub and polish floors.

General Labor/ Housekeeping

People Ready Staffing
Richfield , MN
11.2017 - Current
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.

Independant Residential Cleaner

My Own Cleaning Services
Minneapolis, MN
03.2017 - Current
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Upheld all safety standards when handling potentially hazardous materials during daily cleaning routines.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Received positive feedback from clients due to attention to detail and commitment to exceeding expectations.
  • Changed bed linens and collected soiled linens for cleaning.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Utilized specialized equipment such as steam cleaners or carpet shampooers to address specific client requirements effectively.
  • Maintained a clean and organized appearance for client homes, ensuring maximum comfort and ease of use.
  • Operated electronic backpack vacuums and floor sweepers.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Reduced allergens and improved indoor air quality through regular dusting and vacuuming tasks.

Bartender

V.f.w.
Wabasha, MN
06.2017 - 11.2017
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Hotel Front Desk

Baymont Inn & Suites
Brainerd, MN
12.2015 - 06.2017
  • Excellent communication skills, both verbal and written.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Provided professional services and support in a dynamic work environment.

Lead Server

Perkins Family & Bakery Restaurant
Brainerd, MN
12.2015 - 06.2017
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Enhanced customer experience by providing attentive and personalized service during their dining visit.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.

Overview

8
8
years of professional experience

Education

Professional Training - Business

Twin Cities Rise!
Minneapolis, MN

Certificate - Hotel Management & Hospitality

McConnell Travel School
Minneapolis, MN

Skills

  • Folding Clean Laundry
  • Cleaning Bathrooms
  • Guest Satisfaction
  • Current Liability Auto Insurance
  • Dusting Furniture
  • Floor Scrubber Machines
  • Natural Cleaning Products
  • Inventory Restocking
  • Chemical Handling
  • Vacuuming and Sweeping
  • Fine China Care
  • Interior and Exterior Cleaning
  • Ordering Cleaning Supplies
  • Cash Handling
  • Menu Memorization
  • Check Payment Processing
  • Table Setting Arrangements
  • Serving Drinks
  • Customer Needs Assessments
  • Energetic and Outgoing
  • Dining Customer Service
  • Table Clearing
  • Glassware Polishing
  • Portion Sizes
  • Daily Reports
  • Quality Assurance
  • Accounting Records
  • Inventory Control Processes
  • Rotation Procedures
  • Late-Night Shift Availability
  • Cash Register Operations
  • Monthly Inventory
  • Critical Thinking
  • Money Handling
  • Cleaning and Sanitation
  • Fast and Efficient Service Worker
  • Food and Beverage Service
  • Food Running
  • Reliable Team Worker
  • Hospitality and Accommodation

Summary

Reliable [Job Title] dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.

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melissa PattersonCleaning Apartment turnovers/Caretaking