Summary
Work History
Education
Skills
Timeline
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Melissa Patterson

Lake Elsinore,CA

Summary

Accomplished professional with a proven track record at Hilton, excelling in customer relations and strategic marketing. Leveraged relationship-building and communication skills to exceed sales targets and foster client loyalty. Demonstrated leadership in small business operations, ensuring significant market penetration and team collaboration.

Leasing Consultant of the year, with The Irvine Company.

Work History

Owner

Fantasy Cocktails and Mobile Services
  • Recognized individual contributions to motivate and inspire teams.
  • Developed financial forecasts for informed strategic planning.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Wedding Coordinator

The French Estate
  • Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
  • Developed and adhered to timelines to keep ceremony and reception running smoothly.
  • Collaborated with bridal couple to achieve expectations and vision for wedding.

LEUSD

LEUSD
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Restaurant Manager

Canyon Lake Restaurant And Cantina
  • Streamlined inventory processes with regular audits, reducing waste.
  • Established a welcoming atmosphere to encourage repeat visits.
  • Resolved guest complaints with prompt, personalized service.
  • Managed budgets to ensure sustainability and minimize overspending.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Leasing Consultant

The Irvine Company Apartment Communities
  • Coordinated maintenance requests to ensure timely resolution and tenant satisfaction.
  • Negotiated lease terms effectively to meet both tenant and management needs.
  • Provided personalized assistance for tenant inquiries to enhance satisfaction.
  • Increased property visibility through targeted marketing strategies.
  • Conducted property tours for prospective tenants to highlight unique features.
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

Sales Manager

Hilton
  • Encouraged cross-training for improved versatility and team collaboration.
  • Crafted targeted campaigns for increased market penetration and brand visibility.
  • Developed comprehensive sales strategies by analyzing market trends and customer needs.
  • Streamlined sales workflows to reduce bottlenecks and accelerate closing cycles.
  • Cultivated a high-performing sales team for improved morale and increased productivity.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.

Education

El Dorado High School
Placentia, CA

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Marketing

Timeline

Owner

Fantasy Cocktails and Mobile Services

Wedding Coordinator

The French Estate

LEUSD

LEUSD

Restaurant Manager

Canyon Lake Restaurant And Cantina

Leasing Consultant

The Irvine Company Apartment Communities

Sales Manager

Hilton

El Dorado High School

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