Melissa Patton
Hillsdale,MI
Summary
Proven track record in enhancing facility safety and efficiency at Bowlin Travel Centers Inc., leveraging expertise in equipment maintenance and repair, and electrical repairs. Excelled in fostering customer loyalty through clear communication and critical thinking, achieving significant improvements in service delivery. Demonstrated ability to master new skills, ensuring compliance with industry standards and contributing to team success. Professional with hands-on experience in facilities maintenance, providing reliable and effective support in daily operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in troubleshooting, repair, and maintenance of equipment, with proactive approach to problem-solving and commitment to safety standards. Known for dependability and consistent performance, valued for strong communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Maintenance Assistant
Bowlin Travel Centers Inc.
10.2023 - 04.2024
- Maintained safety conditions and standards in facility.
- Used and operated various types of tools such as power saws, sanders, grinders, and basic hand tools.
- Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
- Upheld high cleanliness standards in common areas through regular custodial duties including sweeping, mopping, and trash removal.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
- Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.
- Provided excellent customer service while addressing tenant maintenance requests promptly and professionally.
- Fostered a positive work environment through collaboration with colleagues across departments on facility improvement initiatives.
- Enhanced workplace safety with regular inspections of tools and facilities, ensuring compliance with industry standards.
Customer Service Representative
Highline Adventures
05.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Kampgrounds of America
05.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Electrician/ Rough Wire
Clayton Homes Manufacturing
03.2009 - 04.2021
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
Education
Associate of Applied Science - Criminal Justice
Jackson College
Jackson, MI05.2008
Skills
- Cleaning and sanitizing
- Equipment maintenance and repair
- Power Tools Proficiency
- Painting
- Grounds Maintenance
- Carpentry Basics
- Plumbing Repairs
- Equipment testing
- Landscaping
- Groundskeeping Abilities
- Electrical Repairs
- Willing to Learn
- Hand and power tool use
- Critical Thinking
- Safety Procedures
- Clear Communication
- Decision-Making
- Task Concentration
Timeline
Maintenance Assistant
Bowlin Travel Centers Inc.
10.2023 - 04.2024
Customer Service Representative
Highline Adventures
05.2023 - 10.2023
Customer Service Representative
Kampgrounds of America
05.2021 - 09.2022
Electrician/ Rough Wire
Clayton Homes Manufacturing
03.2009 - 04.2021
Associate of Applied Science - Criminal Justice
Jackson College
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