Melissa Paulk
Columbus,OH
Summary
Dynamic Administrative Assistant with a proven track record at Mount Carmel Hospice, excelling in office management and professional communication. Enhanced operational efficiency through innovative scheduling and data entry practices. Skilled in Microsoft Office Suite and dedicated to delivering exceptional customer service, fostering strong relationships with patients and healthcare providers alike.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Mount Carmel Hospice and Palliative Care
01.2006 - 11.2025
- Coordinated scheduling and appointments for multidisciplinary team meetings and patient consultations.
- Managed office correspondence, ensuring timely communication with patients, families, and healthcare providers.
- Developed and maintained electronic filing systems to enhance document retrieval efficiency.
- Assisted in preparing materials for patient care plans and hospice program documentation.
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated scheduling for meetings, appointments, and travel arrangements.
- Developed and maintained filing systems, enhancing document retrieval processes.
- Streamlined communication between departments, improving information sharing and collaboration.
- Implemented process improvements that increased overall office efficiency and productivity.
- Oversaw office supply inventory, ensuring availability of necessary materials while reducing costs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Certified Medical Assistant
Dr. Mark Ricaurte, MD Internal Medicine
01.2006 - 09.2011
- Administered patient care procedures, ensuring comfort and confidentiality.
- Assisted in clinical assessments, accurately recording vital signs and medical histories.
- Managed appointment scheduling, optimizing patient flow and reducing wait times.
- Coordinated with healthcare providers to streamline communication and enhance patient services.
- Educated patients on treatment plans, promoting adherence and health literacy.
- Implemented office protocols, improving operational efficiency and compliance with regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
Education
Certificate - Medical Assistant
Everest College
Gahanna, OH12-2006
Skills
- Customer service
- Data entry
- Computer skills
- Scheduling
- Microsoft Office Suite
- Office management
- Professional communication
- Proficient in Homecare Homebase and Epic- EMR
Timeline
Administrative Assistant
Mount Carmel Hospice and Palliative Care
01.2006 - 11.2025
Certified Medical Assistant
Dr. Mark Ricaurte, MD Internal Medicine
01.2006 - 09.2011
Certificate - Medical Assistant
Everest College