Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Melissa Paz

San Angelo,TX

Summary

Highly skilled and self motivated financial professional with extensive experience in operations, customer service, and financial planning. Excel in fast-paced environments, leveraging strong analytical skills and a detail-oriented approach to drive efficiency and support business objectives. Proven track record of fostering relationships and improving processes through effective communication and strategic planning.

Overview

27
27
years of professional experience

Work History

SENIOR OPERATIONS ADMIN

Fedex Ground
San Angelo, TX
03.2022 - Current
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing, and answering telephone.
  • Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
  • Reviews, researches, and/or enters data in various systems to support respective functional area.
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.

CUSTOMER SERVICE REPRESENTATIVE

Foundever
San Angelo, TX
08.1999 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

SPECIAL ASSIGNMENT CLERK

Fedex Ground
San Angelo, TX
12.2021 - 03.2022
  • Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing, and answering telephone.
  • Reviews, researches, and/or enters data in various systems to support respective functional area.
  • Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.

PACKAGE HANDLER

Fedex Ground
San Angelo, TX
10.2019 - 12.2021
  • Demonstrated ability to lift up to 75 pounds safely and repeatedly.
  • Loaded and unloaded packages consistently meeting deadlines
  • Followed all safety regulations and procedures when handling packages

ASSISTANT BOOKKEEPER

Faircloth & Associates
San Angelo, TX
05.1997 - 01.2018
  • Supported financial statement preparation and month-end close processes, ensuring accuracy and compliance.
  • Optimized budgeting through detailed financial analysis and historical data review.
  • Coded invoices for data entry into accounting system.
  • Prepared and processed payroll.
  • Payroll and Monthly taxes- FICA

Education

BACHELOR OF SCIENCE (B.S.) IN FINANCE -

Angelo State university
San Angelo, TX
08.2018

ASSOCIATE IN SCIENCE (A.S.) IN ACCOUNTING -

Howard Community College
San Angelo, TX
05.2013

Skills

  • Financial Analysis (ROI, NPV)
  • Risk Management
  • Accounting
  • MS Office (Excel, Word, PowerPoint)
  • Critical thinking skills
  • Time management
  • Financial Planning (Taxes, Retirement and Estate Planning)
  • Verbal and Written Communication Skills

Awards

  • Bravo Zulu by Fedex Ground Peak (2024)
  • Operations Champion of the month November (2014)
  • Circle of Excellence by Foundever for top performer in Sales (2016)

Timeline

SENIOR OPERATIONS ADMIN

Fedex Ground
03.2022 - Current

SPECIAL ASSIGNMENT CLERK

Fedex Ground
12.2021 - 03.2022

PACKAGE HANDLER

Fedex Ground
10.2019 - 12.2021

CUSTOMER SERVICE REPRESENTATIVE

Foundever
08.1999 - Current

ASSISTANT BOOKKEEPER

Faircloth & Associates
05.1997 - 01.2018

BACHELOR OF SCIENCE (B.S.) IN FINANCE -

Angelo State university

ASSOCIATE IN SCIENCE (A.S.) IN ACCOUNTING -

Howard Community College

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