Melissa Pearce
Copperas Cove,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Caregiver
Coryell Memorial Hospital
09.2022 - 05.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Completed regular check-ins and progress report for each client.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Barber
Sports Clips
03.2018 - 12.2022
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Managed business customer service, responding to requests and concerns promptly.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Consulted with clients to assess personal style preferences and unique needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Resolved guest complaints about service or style.
- Distributed business cards outside of salon to generate new business.
- Updated client profiles to reflect current products and service preferences.
- Kept detailed records of customer information and services provided to increase return customer
- Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options
Hairstylist
SmartStyle Hair Salon
01.2015 - 10.2019
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Counted and documented opening and closing cash amounts daily.
- Recorded notes for future reference about customer preferences and services delivered.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Resolved guest complaints about service or style.
- Determined appropriate hair treatments based on conditions and textures.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Mixed pigments and used proper techniques to achieve desired color.
- Distributed business cards outside of salon to generate new business.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Styled hair, makeup and nails for customers for special events and occasions.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
Education
Associate of General Studies - Liberal Arts And General Studies
Central Texas College
Killeen, TX09.2021
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD05.2021
Bachelors Degree - Business Administration And Management
Bam University
Colorado City, CO07.2020
Skills
- Quality Program Protocols
- Compassionate Communication
- Resident Empowerment
- Community Activities
- Strong Ethics
- Complex Problem-Solving
- Time Management
- Companionship and Emotional Support
- Developing Client Trust
- Medication Administration
- Medication and Appointment Reminders
- Patient Assessments
- First Aid and Safety
- Attentive to People
- Progress Documentation
- Multitasking and Organization
- Patient Care
- Care Plan Assessment
- First Aid Certification
- Respectful and Compassionate
- Behavior Redirection
- Healthy Eating
- Independent Living
- Communication Assistance
- Case Management
- Caregiver and Family Support
- Verbal and Written Communication Skills
- Microsoft Visual Basic
- Microsoft Internet Explorer
- Microsoft Office
- Bookkeeping
- Manage Contracts
- Writing
- Google Analytics
- Microsoft Windows
- Sales Planning
- Negotiation
- Client Satisfaction
- Financial Management
- Cost Control
- Balanced Work Ethic
- Small Business Sales Transactions
- Training and Development
- Business Growth
- Pricing Structures
- Persuasive Selling
- Speech Clarity
- Adaptable and Flexible
- Sales Expertise
- Conflict Resolution
- Exceeding Customer Expectations
- Positive Customer Engagement
- Leadership
- Customer Assistance
- Answering Customer Questions
- Independent Judgement
- Security Practices
- Teamwork and Collaboration
- Team Cooperation
- Goal-Driven
- Reading Comprehension
Timeline
Caregiver
Coryell Memorial Hospital
09.2022 - 05.2023
Barber
Sports Clips
03.2018 - 12.2022
Hairstylist
SmartStyle Hair Salon
01.2015 - 10.2019
Associate of General Studies - Liberal Arts And General Studies
Central Texas College
High School Diploma -
Kenwood High School Ib And Sports Science
Bachelors Degree - Business Administration And Management
Bam University
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