Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Pearson

Apex,NC

Summary

Forward-thinking team leader skilled at operating departments to meet goals. Successful, proactive individual focused on continuous process improvement. Organized and dependable candidate capable of managing multiple priorities across varying pipelines. Willingness to take on added responsibilities to meet team goals. Seeking roles and responsibilities within senior leadership positions.

Overview

26
26
years of professional experience

Work History

Materials Support

Siemens Healthineers
01.2017 - Current
  • Investigate and resolve non-conforming inventory issues as logged through internal ticketing system
  • Answer inventory consignment and related queries for field engineers over the phone and in person
  • Perform physical inventory counts of parts and tools in possession of field engineers as annually required by policy and quality guidelines
  • Resolve inventory consignment imbalances and errors to allow financial processing of electronic field service reports
  • Maintain pipeline of all upcoming and past field engineer terminations to efficiently recover spare parts and tools
  • Analyze inventory data to determine efficiencies in all practices
  • Train new hires in best practice and procedures


Customer Service Representative

Siemens Healtineers
01.2012 - 01.2017
  • Direct customer flow for necessary service and support
  • Triage equipment issues to determine necessary support
  • Accurately open reactive service call, ensuring efficient resolution
  • Place spare parts orders for contact, and non-contract customers
  • Field non-service related calls and connect customers to necessary personnel, such as sales reps and corporate level contacts.

Editor / Field Assistant

New River Communications
05.1997 - 05.2001
  • Completed wide range of tasks in diverse filming areas to support operations.
  • Established and maintained relationships with content providers.
  • Utilized Avid to manipulate, splice, and sync video footage.

Education

Communication

SUNY Buffalo State
Buffalo, NY
05.1994

Skills

  • Strategic Planner
  • Team Coordination
  • Communication and presentation,,,
  • Proficient in SAP P40 and P41
  • Microsoft Office Suite

Accomplishments

Siemens Healthineers 2020 CS Recognition Award- Operations

Siemens Healthineers 2022 CS Recognition Award- Operatons

Lead inventory team in historic reduction efforts over two months inventory to meet goals.


Timeline

Materials Support

Siemens Healthineers
01.2017 - Current

Customer Service Representative

Siemens Healtineers
01.2012 - 01.2017

Editor / Field Assistant

New River Communications
05.1997 - 05.2001

Communication

SUNY Buffalo State

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Melissa Pearson