Melissa Pedroso
Hialeah,FL
Summary
Caring and compassionate , experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
Heads Or Tails Restaurant
07.2016 - 02.2017
- Greeted new customers, discussed specials and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
Store Cashier
T.j Maxx
12.2017 - 08.2018
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Assisted with purchasing decisions and located merchandise for customers.
- Maintained organized and orderly front end and removed carts, baskets and debris.
Front Desk Receptionist
Advanced Eye Center: Dr. Rodrigo Belalcazar
08.2018 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Front Desk Receptionist
Complete Family Dental Care
04.2019 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Registered Behavior Technician
Child Advancement Center
11.2022 - Current
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported client using principles of applied behavior analysis.
- Collaborated with client's support system and other allied specialists to implement positive interventions.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
Education
High School Diploma -
Westland Hialeah High School
Hialeah, FL06.2017
Associate of Arts -
Miami Dade College
Miami, FL06.2022
Bachelor of Arts - Psychology
Florida National University
Miami, FL05.2024
Skills
- Student Behavior Management
- Behavior Treatment Planning
- Navigational Skills
- Percentage Calculations
- Positive Interactions
- Data Collection
- ABA Techniques
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Child Advancement Center
11.2022 - Current
Front Desk Receptionist
Complete Family Dental Care
04.2019 - 01.2020
Front Desk Receptionist
Advanced Eye Center: Dr. Rodrigo Belalcazar
08.2018 - 03.2019
Store Cashier
T.j Maxx
12.2017 - 08.2018
Waitress
Heads Or Tails Restaurant
07.2016 - 02.2017
High School Diploma -
Westland Hialeah High School
Associate of Arts -
Miami Dade College
Bachelor of Arts - Psychology
Florida National University
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