Melissa Peet
Brookfield,USA
Summary
Enthusiastic and self-motivated sales and marketing professional with 10+ years of strong relationship building skills and exceptional client service. Proactive and goal-oriented, possesses excellent time management and problem-solving abilities. Reputation for reliability and adaptability, with a swift capacity to learn and apply new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Licensed Real Estate Agent
Keller Williams Realty
05.2022 - Current
- Dedicated and professional real estate sales person.
- Lead Generate and Prospect for new clients via networking, marketing, and social media to increase sales and grow database.
- Ensure timely and excellent communication with clients, attorneys, inspectors, and appraisers.
- Analyze market data from various sources and statistics to keep current on market changes and property inventory.
- Create and execute professional presentations utilizing PowerPoint for in person sales meetings to successfully persuade and enlist sellers and buyers.
- Demonstrate effective negotiation skills to achieve successful accepted transactions.
- Utilize call scripts while cold calling to gain new business and increase sales.
- Build and maintain strong relationships with existing clients and referral partners to encourage future referrals and repeat business.
Lead Real Estate Agent
Redfin Real Estate
08.2020 - 05.2022
- Engage with potential clients through various communication channels, such as email and phone calls, to nurture them through the sales process.
- Meet with potential buyers and sellers and gain trust through understanding needs and wants to earn new business.
- Educate buyers on the home buying process by conducting strategy session meetings in person or via zoom.
- Proven ability to identify problems and offer solutions throughout the sales process.
- Consistently achieved 5-Star reviews from satisfied clients.
- Schedule home showing appointments while covering a large territory throughout CT.
Real Estate Transaction Coordinator and Marketing Manager
William Raveis Real Estate, Mortgage & Insurance
05.2018 - 08.2020
- Marketing Manager and Transaction Coordinator for a top producing Real Estate Team with annual sales in excess of $37 Million.
- Create and execute engaging social media content utilizing various social media platforms and posting sites including Facebook, Instagram, LinkedIn, Hootsuite, Canva, and Ripl.
- Design professional marketing brochures including flyers, post cards, virtual post cards, newsletters and property brochures.
- Update and maintain contacts using contact management database.
- Import/Export contacts and addresses using Excel
- Utilize attention to detail while creating and executing transaction documents and contracts using transaction management software Zipforms, Digi Sign and Skyslope.
- Input update and maintain accurate data on numerous websites including both the CT and NY MLS as well as real estate marketing websites such as Zillow, Realtor.com, as well as company and specialty property websites.
- Conduct training and provide administrative support and assistance to a team of 12 agents.
- Co-ordinate pending transactions, communicate in a timely manner with attorneys, inspectors, agents and clients to ensure seamless closings.
Licensed Real Estate Agent
William Raveis Real Estate
10.2011 - 08.2020
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Performed comparative market analyses to determine optimal listing prices for sellers, maximizing profitability while minimizing time on the market.
- Expanded referral network by delivering exceptional results for clients and fostering strong relationships with industry partners.
- Contributed to a positive team atmosphere within the brokerage, sharing knowledge and experience with colleagues to promote collective success in meeting sales goals.
- Maintained connections with clients to encourage repeat business and referrals.
Assistant Manager Part-time
Simi- Planet Self Storage
05.2016 - 10.2017
- Assist site manager with day to day operations for storage rental facility
- Utilize sales skills such as listening skills and overcoming objections to rent units
- Conduct collection calls for late payments
- Execute rental leases and process payments
- Respond to customer inquiries in a timely and efficient manner
- Assist with various office duties, including accounts payable, merchandise ordering, preparing bank deposits
- Ensure site cleanliness and maintain accurate records
- Utilize Yardi to record data and generate reports
Retail Marketing Representative Part-Time
CROSSMARK
05.2012 - 05.2016
- Territory retail marketing representative for various clients including Proctor Gamble, Revlon, CoverGirl, and General Mills
- Build relationships with business partners and decision makers to ensure key marketing and distribution of product line and new items, gain shelf space, place promotional material, and add on incremental displays
- Partner with store personnel and recommend orders, cut in missing items and replenish stock as needed
- Utilize planograms to remerchandise product
- Install fixtures and build displays
- Travel to stores within assigned territory, worked both independently without supervision and as designated team lead for team projects
- Schedule and execute projects while adhering to a deadline
- Utilize various methods of software to upload and report work
Real Estate Coordinator, Call Center Associate
Total Move
06.2007 - 11.2009
- Top earner for fast paced inbound/outbound call center/inside sales position
- Utilized effective sales presentation and objection handling skills to sell real estate services and to secure referrals for real estate agents
- Delivered a sales script in a friendly and engaging manner
- Consistently met and exceeded call metric goals for inbound and outbound lead prospecting while managing a large case load
- Maintained accurate and concise contact management records, including creating customer files, updating contact notes and properly executing timely follow-up calls
- Practiced excellent customer service skills in order to maintain relationships with both clients and customers
- Placed referrals with network brokers and ensured timely follow-up with brokers and consumers to ensure best fit and satisfaction with matched agent to achieve maximum profits as a result of successful closings
- Distributed, processed, and assigned internet inquiries to appropriate REC as lead coordinator
- Able to convert and qualify inquiries and turn qualified prospects into valuable closed leads
Relocation Consultant/ Customer Service Rep
Cendant Mobility (Cartus)
05.2004 - 03.2006
- Customer Service Consultant dedicated to assisting corporate relocation transferees for Fortune 500 Companies
- Primary contact for customer in a call center environment
- Operated managing an individual case load while working simultaneously in a team environment
- Demonstrated excellent verbal and non verbal skills when responding to customer inquiries via phone, fax and email
- Consistently awarded Phone Pro award for using excellent phone skills using the MAGIC scoring metrics
- Utilized various computer programs simultaneously to research and resolve customer needs
- Quickly learned both web based and mainframe internal programs in addition to utilizing Microsoft Office and Internet software
- Interfaced with inter-department and supplier alliances to provide urgent resolution to highly time sensitive issues
- Maintained an organized and efficient work space in an extremely fast paced environment
- Achieved excellent, 'Top Block' service ratings from 60% off all customers and 100% overall good ratings
Sales Training Manager/ Customer Service Manager
Bed Bath and Beyond
11.2000 - 05.2004
- Conducted, scheduled, recorded and evaluated training in areas of product knowledge, selling skills, new procedures, shrink, and safety for both managers and associates (35-40 employees)
- Training methods included both one on one and group lessons, utilizing role plays and written skills based learning
- Ensured excellent customer service through training, coaching and counseling, monitoring service, and timely resolution of customer issues
- Conducted training in product knowledge with emphasis on feature VS
- Benefit selling, and coordinating in store vendor seminars with vendor sales reps
- Performed various Human Resource duties including interviewing, hiring and processing payroll
- Conducted new hire orientations, including: new hire paperwork, review of policy and procedures, videos, and explanation and enrollment of benefits
- Responsible for the timely transfer of all customer orders, including out of stock items, special orders, and vendor inquiries
- Kept accurate and meticulous files, contacted customers to update them on the status of orders, and resolved all shipping issues
- Ensured satisfaction and resolution for all orders placed
- Manage and oversee all aspects of the gift registry program, including; training for associates, thoroughly explain all details of gift registry program to customers, and partner with them to ensure satisfaction
Education
Bachelor of Arts - Business Administration: Human Resource Management
Western CT State University
Danbury, CTSkills
- Innovative marketing strategist
- Database management
- Excellent communicator
- Client relationship management
- Problem-solving abilities
- Customer Satisfaction
- Prospecting skills
- Excellent presentation skills
- Enthusiastic about networking
- Accomplished in relationship selling
Certification
- Real Estate License, 11/01/06-05/01/25
- CT Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Licensed Real Estate Agent
Keller Williams Realty
05.2022 - Current
Lead Real Estate Agent
Redfin Real Estate
08.2020 - 05.2022
Real Estate Transaction Coordinator and Marketing Manager
William Raveis Real Estate, Mortgage & Insurance
05.2018 - 08.2020
Assistant Manager Part-time
Simi- Planet Self Storage
05.2016 - 10.2017
Retail Marketing Representative Part-Time
CROSSMARK
05.2012 - 05.2016
Licensed Real Estate Agent
William Raveis Real Estate
10.2011 - 08.2020
Real Estate Coordinator, Call Center Associate
Total Move
06.2007 - 11.2009
Relocation Consultant/ Customer Service Rep
Cendant Mobility (Cartus)
05.2004 - 03.2006
Sales Training Manager/ Customer Service Manager
Bed Bath and Beyond
11.2000 - 05.2004
Bachelor of Arts - Business Administration: Human Resource Management
Western CT State University
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