Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Pemberton

Akron

Summary

Dynamic and dedicated professional with a strong background in customer service. Enhancing customer satisfaction through attentive assistance and effective problem-solving. Proven ability to manage inventory and maintain financial accuracy, demonstrating dependability and a positive attitude in fast-paced environments. Skilled in multitasking and fostering positive relationships to drive repeat business.

Overview

6
6
years of professional experience

Work History

Cashier

Cirilla's
08.2023 - 02.2025
  • Ensured welcoming environment by greeting customers and addressing their needs efficiently.
  • Determined customer preferences through attentive service during store visits.
  • Accurately processed cash, check, and credit card transactions via cash register operations.
  • Performed cash drawer reconciliations at shift changes to maintain financial integrity.
  • Executed stocking, tagging, and displaying of merchandise in line with operational requirements.
  • Optimized inventory management practices to lower instances of stock shortages and waste.
  • Accommodated business needs by working flexible schedules and additional shifts.

Cashier Assistant Manager

Dollar General
09.2022 - 03.2024
  • Provided friendly service at cashier counter, significantly increasing customer satisfaction.
  • Managed inventory tasks to maintain stock levels and minimize product expiration or damage.
  • Enhanced store cleanliness and presentation, fostering a welcoming environment for shoppers.
  • Established positive customer relationships, leading to increased repeat business opportunities.
  • Performed accurate drawer counts at beginning and end of shifts to uphold financial accuracy.
  • Monitored store areas for safety hazards and security concerns, ensuring a safe shopping experience.
  • Participated in training sessions to stay current with policies and industry standards.
  • Oversaw inventory levels to guarantee necessary items were always available for customers.

Delivery Driver/ Order Pulling

Boomer Dist
08.2019 - 02.2022

Processed business orders, offering applicable discounts and promotions during interactions.

Managed order entry into the system to maintain accuracy.

Prepared deliveries by loading orders into the van efficiently.

Handled payment transactions, returning funds to warehouse for proper accounting.

Education

Medical Coding

Bryant & Stratton College
NY

Skills

  • Customer service and assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management
  • Positive attitude
  • Team collaboration
  • Problem-solving skills
  • Attention to detail
  • Dependability
  • Multitasking abilities

Timeline

Cashier

Cirilla's
08.2023 - 02.2025

Cashier Assistant Manager

Dollar General
09.2022 - 03.2024

Delivery Driver/ Order Pulling

Boomer Dist
08.2019 - 02.2022

Medical Coding

Bryant & Stratton College