Melissa Pemble
Fort Worth,TX
Summary
Dynamic leader with proven success in staff training and development , enhancing customer satisfaction through effective communication and meticulous cleanliness. Skilled in data entry and inventory organization, I excel in creating efficient, results-driven environments. Expert in fostering team collaboration and driving sales growth through innovative marketing strategies.
Overview
18
18
years of professional experience
Work History
Personal Office Assistant
Peerless Construction
Fort Worth, TX
11.2021 - 07.2024
- Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
- Improved workflow processes by assisting in the implementation of new software programs or tools designed to increase efficiency within the workplace environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained while minimizing waste.
- Supported staff members in daily tasks to promote teamwork and maximize operational efficiency.
- Expedited invoice processing by reviewing documentation for accuracy before submitting payments.
- Maintained a professional and organized office environment, contributing to overall efficiency and effectiveness.
- Streamlined data entry tasks using Microsoft Excel spreadsheets to easily manage large amounts of information.
- Demonstrated adaptability when faced with shifting priorities or unexpected challenges while maintaining composure and professionalism.
Opening Manager
Glo Sun Spa
Fort Worth, TX
12.2017 - 05.2021
- Making sure the salon was clean, equipment was warmed up.
- Opening the salon on time, while being a cup of coffee for the early morning clients.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Customer service was my top priority
- Wellness consultant- consulted clients on products and services that would help them reach their goals.
Store Manager
VIP TAN
Fort Worth, TX
02.2017 - 12.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Daycare Teacher's Assistant
Childcare Network
Fort Worth, TX
07.2016 - 02.2017
- Set up playroom and childcare areas for safety and cleanliness.
- Lesson planning, scheduling.
- Established safe play environment for children.
- Encouraged child involvement in classroom experiences and group interaction.
- Complied with strict safety and organizational regulations, policies, and procedures.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Assisted children with regular handwashing, potty training, and wiped down hard surfaces often to minimize germ spread.
- Taught children to organize toys, wash hands, and share by leading by example.
Assistant Manager
Palm Beach Tan
DFW, TX
07.2015 - 10.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted multiple stores to increase revenue
Store Manager
VIP TAN
Fort Worth, TX
11.2014 - 07.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Planet Beach Spa
Fort Worth, TX
01.2007 - 10.2014
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Consulting clients on products and services to help them achieve their goals.
- Developed marketing strategies to attract new customers, increasing foot traffic. Building business to business relationships. Marketing events, private facial/skin care parties.
- Oversaw daily operations to maintain store cleanliness, organization, sales and inventory needs.
Education
No Degree - Basic Classes
TCC
Fort Worth, TXHigh School Diploma -
Fossil Ridge High School
Keller, TX05.2007
Skills
- Maintaining confidentiality
- Sales assistance
- File Organization
- Data entry proficiency
- Customer Service
- Inventory Organization
- Cleanliness
- Marketing
- Staff training/development
Timeline
Personal Office Assistant
Peerless Construction
11.2021 - 07.2024
Opening Manager
Glo Sun Spa
12.2017 - 05.2021
Store Manager
VIP TAN
02.2017 - 12.2017
Daycare Teacher's Assistant
Childcare Network
07.2016 - 02.2017
Assistant Manager
Palm Beach Tan
07.2015 - 10.2016
Store Manager
VIP TAN
11.2014 - 07.2015
Assistant Manager
Planet Beach Spa
01.2007 - 10.2014
No Degree - Basic Classes
TCC
High School Diploma -
Fossil Ridge High School