Melissa Pennett
Studio City ,CA
Summary
Dedicated hospitality professional with 17 years experience and a history of meeting company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
F&B Manager
Mama Shelter
Los Angeles, CA, CA
06.2021 - Current
- Managed team of 70 employees, assisting in interviewing, hiring, training, and the professional growth of employees.
- Executed weekly scheduling for all FOH positions including bartender, barbacks, servers, food runners, and hosts.
- Forecasted labor vs sales and analyzed monthly P&L Report with GM in order to achieve 18% or less labor costs.
- Wrote SOPs for cleaning standards, opening and closing duties, and standards of service.
- Ordered produce and juice daily from different vendors. Assisted Bar Director with ordering liquor, beer, and wine weekly.
- Completed monthly inventory.
- Assisted in inputting tips for payroll.
- Handled $2,000 petty cash and reported to Senior Accountant.
- Wrote BEOs for upcoming events and informed Front Desk, FOH and BOH managers to keep everyone in the hotel informed and working as a cohesive unit.
Bartender
Mama Shelter
Los Angeles , California
06.2020 - 06.2021
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Trained new bartenders and servers.
- Conducted regular inventories of bar and drink supplies to keep stock on hand.
Supervisor/Floor Manager
Harlowe
West Hollywood , CA
01.2019 - 03.2020
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Conducted daily Pre-shift to review food specials, 86 items, special events, reservations on the books, VIPS, game plan for breaks, and general food and beverage knowledge.
- Completed comps/voids and counted the bartenders' cash drawers for blind drop.
- Ran end of shift report for each revenue center and provided a nightly recap to go over sales and service.
Bartender
Harlowe
West Hollywood , California
10.2016 - 12.2019
- Provided excellent customer service in a high volume environment.
- Handled over 75 transactions and up to $6,000 sales per night.
- Trained new bartenders on safety procedure, specialty cocktails and food menu.
Education
Associate of Arts - Business Administration
Pace University
New York, NY05.2007
Skills
- Excellent guest services with engaging communication skills
- Forecasting Labor vs Sales for scheduling
- Inventory control procedures
- Liquor, beer, and wine order experience
- Hiring and managing up to 70 employees
- Proficient in POS- Square, Micros, Clover, and Toast
- ServeSafe and TIPS certified
References
Andrew Jay
General Manager- Mama Shelter
(979) 203- 4300
Elizabeth Nam
HR manager- Mama Shelter
(949) 981- 2306
Billy Bob Thompson
General Manager- Harlowe
(310) 435- 5382
Timeline
F&B Manager
Mama Shelter
06.2021 - Current
Bartender
Mama Shelter
06.2020 - 06.2021
Supervisor/Floor Manager
Harlowe
01.2019 - 03.2020
Bartender
Harlowe
10.2016 - 12.2019
Associate of Arts - Business Administration
Pace University
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