Summary
Overview
Work History
Education
Skills
Timeline
SalesManager

Melissa Penrod

Hepzibah,WV

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Results-driven achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

4
4
years of professional experience

Work History

Sales Associate

Synergy Sales Company
10.2023 - Current
  • Built lasting relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided training to new staff on sales techniques and procedures, ensuring consistent customer service experience.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Maintained up-to-date knowledge of door to door sales, payment policies and security standards.
  • Delivered energetic responses to customers in person and by telephone, going above and beyond to serve needs.

Sales Manager

Trinity Communications
01.2023 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Facilitated business by implementing practical networking techniques.

Team Leader

Newbridge Marketing Group
06.2022 - 01.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.

Field Manager

Street Factory Media
08.2021 - 07.2022
  • Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
  • Performed quality control inspections on phases of field operations.
  • Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
  • Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
  • Facilitated field operations through supervision and direction of field personnel.
  • Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
  • Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
  • Prepared operational budget and directed proper utilization of company resources to meet objectives.
  • Managed inventory effectively, ensuring availability of necessary materials and equipment without excess, optimizing resource allocation.
  • Improved client satisfaction with meticulous project management and timely communication.
  • Adapted project plans in response to unforeseen challenges, minimizing disruptions and keeping projects on target.
  • Oversaw successful completion of numerous field projects, maintaining strict adherence to timelines and budgets.
  • Streamlined communication between field staff and upper management, ensuring concerns and updates were effectively relayed.
  • Reduced downtime by proactively addressing equipment maintenance and repair needs, keeping projects on schedule.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Received and maintained inventory in a local storage facility and also on a 26’ box truck that I drove to each activation site.
  • Led and trained the team on set up, break down, and maintenance of equipment.
  • Repaired 10’ x 10’ claw machine, vending machine, and other equipment as necessary before, during, and after activations.
  • Maintained positive relationship with the client (Highmark Health Insurance) while promoting their company at events spanning across multiple states.

Education

Construction Certification - Construction

Pierpont Community & College
Morgantown, WV
11.2010

Diploma - General

Grafton High School
Grafton
06.2001

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Flexible schedule
  • Conflict resolution
  • Sales expertise
  • Complex Problem-solving
  • Meeting deadlines
  • Upselling
  • Professional demeanor
  • Sales training
  • Energetic self-starter
  • Positive and professional

Timeline

Sales Associate

Synergy Sales Company
10.2023 - Current

Sales Manager

Trinity Communications
01.2023 - Current

Team Leader

Newbridge Marketing Group
06.2022 - 01.2023

Field Manager

Street Factory Media
08.2021 - 07.2022

Construction Certification - Construction

Pierpont Community & College

Diploma - General

Grafton High School

Similar Profiles

CREATE PROFILE
Melissa Penrod