Melissa Perez
Orlando,FL
Summary
Superior customer service and excellent retention skills. Highly motivated professional with over ten years of experience in managing high performance teams, sales, prospecting, property & territory management, employee training. Experienced in developing strategies, accomplishing goals, and mentoring top talent while emphasizing a strong commitment to the company's core values.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Grove Property Management
03.2022 - Current
- Responsible for coordinating the community's financial operations by collecting monthly rental fee's, deposits,pursuing delinquent rents and performing evictions according to state and local laws.
- Maintained delinquency below 2%.
- Maintained occupancy at 95% or above while maintaining renewal rate above 50%.
- Established successful account relationships with Regional Managers.
Assistant Property Manager
MID- AMERICA
07.2018 - 03.2022
- Utilizes CRM sales platform for leads and meets targets set for contacts, personal visits, deposits, admissions
- Performed move out inspections with maintenance supervisor to ensure proper charges were made to financial statements as well as scheduling proper vendors for repairs as needed.
- Oversee 780 units meeting monthly targets with proven track record increasing occupancy revenue by 28%
Realtor - Realtor
BETTER HOMES & GARDEN –BY DESIGN
09.2017 - 07.2018
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Wrote contracts to outline sales and purchases of properties
- Managed 3 rental properties and over 800 tenants, collecting payments and handling maintenance with great speed and accuracy
Store Supervisor
KIEHL'S SINCE
01.2015 - 07.2017
- Trained and new sales associates
- Built and maintained effective relationships with upper management
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by 35%
Education
Associate of Arts - Business Administration
Universidad De Guayaquil
07.2010
High School Diploma - undefined
Barbara Goleman Senior High School
Miami Lakes, FL08.2007
Skills
- HRIS
- ATS
- Administrative Leadership
- Fair Housing Regulation
- Underwriting
- Operating Cost Tracking
- Relationship Management
- Client Database Management
- Spreadsheets & Management Reports
- SOFTWARE PLATFORMS
- Word, Excel, PowerPoint, Access, Outlook & Live Meeting,Yardi, Microsoft Office, Ultipro, Rent Cafe, Elevate CRM FLEX,
- BlueMoon
- DocuSign
- Voyager, CRM, Zurple, Windows OS & MAC, Skype for Business
Timeline
Assistant Property Manager
Grove Property Management
03.2022 - Current
Assistant Property Manager
MID- AMERICA
07.2018 - 03.2022
Realtor - Realtor
BETTER HOMES & GARDEN –BY DESIGN
09.2017 - 07.2018
Store Supervisor
KIEHL'S SINCE
01.2015 - 07.2017
Associate of Arts - Business Administration
Universidad De Guayaquil
High School Diploma - undefined
Barbara Goleman Senior High School