Melissa Perez
Mount Vernon,NY
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Assistant
Family Dentistry DDS
02.2023 - 05.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
Legal Receptionist
Elefterakis, Elefterakis & Panek
11.2018 - 12.2022
- Demonstrated professionalism in handling confidential information, and ensuring privacy for clients and the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Assisted new employees with the orientation process increasing their familiarity with policies procedures office systems.
- Coordinated meeting arrangements for attorneys and clients, including room bookings, catering services, and audiovisual equipment setup when necessary.
- Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
- Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Answer numerous phone calls a day and transfer to the handling paralegal.
- Arrange the client's transportation
- keep the front desk organized
- greed and meet people
Dental Assistant/Front Desk Receptionist
Dr. Epimolu
06.2013 - 03.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Making appointments
- Dental assistant duties.
Education
High School Diploma -
UFE HS
SANTIAGO, DOM. REP.06.2006
Skills
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Professionalism and Etiquette
- Appointment Scheduling
- Dentrix
- Easy Dental
- Cloud
- Litify
- PowerPoint
- Windows 365
Certification
- Certified Dental Assistant
- Certified Customer service Executive by Carvision PA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant
Family Dentistry DDS
02.2023 - 05.2024
Legal Receptionist
Elefterakis, Elefterakis & Panek
11.2018 - 12.2022
Dental Assistant/Front Desk Receptionist
Dr. Epimolu
06.2013 - 03.2017
High School Diploma -
UFE HS
- Certified Dental Assistant
- Certified Customer service Executive by Carvision PA
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