Melissa Perez
Valencia,CA
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
11
11
years of professional experience
Work History
Office Administrator
Judicate West
Los Angeles, CA
01.2016 - 01.2019
- Greet visitors and assist with electronic check in's and case room assignments
- Daily order food and catering for office as well as ensure all client dietary needs are met
- Assist Executive VP of Business Development with planning and organizing for various company events
- Assist Executive VP of Business Development with her travel arrangements
- Ensure lobby, suites, and kitchen remain fully stocked and cleanliness is fully maintained
- Organize, prioritize, and answer a large volume of customer inquiries via face-to-face and phone
- Assist neutrals and clients with any necessary administrative tasks including photocopies, fax, email etc.
Office Manager
Abby Lee Dance Company
Los Angeles, CA
01.2015 - 12.2015
- Draft Correspondence, prepare spreadsheets, and process large amounts of information to organize and utilize
- Oversee/ensure maintenance of customer databases and distribution lists
- Manage/ensure accuracy and timeliness of accounts receivable and collections
- Organize, prioritize, and answer a large volume of customer questions face-to-face, phone calls, and emails
- Assist with scheduling and coordinating classes, special events, and various meetings.
Customer Service Representative
Explorer Insurance
Valencia , CA
12.2011 - 09.2013
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Personal Banker
Bank of America
Newhall, CA
01.2010 - 01.2012
- Performing daily/weekly sales reporting
- Opening deposit accounts and taking loan applications
- Recognizing and referring cross-sell opportunities
- Responding to customer inquiries and concerns and creating positive solutions
- Make outbound calls and visit local businesses to establish new clientele.
Online Banking/Concierge Representative
Regions Bank
Memphis, TN
01.2008 - 01.2010
- Manage and utilize time effectively to ensure department meets required service levels
- Identify customers needs and accordingly offer additional products/services
- Work in team environment to obtain sales goals
- Assist on account research as needed
Education
Antelope Valley College
Lancaster, CA01.2004
Littlerock High School (Diploma)
Littlerock, CA01.2003
Skills
- Bilingual- English/Spanish
- Proficient with Microsoft Word, Excel, Outlook, and Internet
- Attention to detail with excellent planning and organizing skills
- 9 Years customer-service background
- 50 WPM
- Customer Engagement
- Office Supply Management
- Administrative Support
References
- Lindsay Mokaddem, Front Office Manager, (562) 477-0641
- Nancy Villalobos, Office Manager Administrator, (818) 625-9387
- Joselyn Alexander, Senior Case Manager, (714) 390-5069
Timeline
Office Administrator
Judicate West
01.2016 - 01.2019
Office Manager
Abby Lee Dance Company
01.2015 - 12.2015
Customer Service Representative
Explorer Insurance
12.2011 - 09.2013
Personal Banker
Bank of America
01.2010 - 01.2012
Online Banking/Concierge Representative
Regions Bank
01.2008 - 01.2010
Antelope Valley College
Littlerock High School (Diploma)
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